Algemene voorwaarden

Club Canary’s agreement with you
1. Customer booking
2. Club Canary price guarantee
3. The price you pay
4. When we cancel your booking details
5. When we cancel your booking
6. Big changes to your excursion
7. Club Canary responsibility for your excursion
8. Personal injury
9. Your contract

Your agreement with us
10. If you change your booking
11. If you cancel your booking
12. When you have a complaint
13. Reject customer
14. Conditions of your ticket
15. Contact to you
16. Courts of jurisdiction and legislation

Club Canary’s agreement with you
Our agreement with you sets out what you are legally entitled to expect from us when you buy an excursion or ticket from us and will not apply to any course of dealings between us other than the excursion purchased in the Canary Islands, and sold by the entity shown on our website. Please read these terms and conditions carefully, before you book, to see how they affect your specific excursion arrangement made by us.
You are given the ability to obtain excursion, activity, attractions and ticket services (referred to as ‘excursions’), subject to the acceptance of these booking terms and conditions, in accordance to the rates, prices and conditions of cancellation displayed in the website at the moment of booking.

1. Customer booking
Whether you book alone or as a group, Club Canary will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and enjoy an excursion with Club Canary, and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation there to, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
It is your responsibility to ensure that you, and your party agree with the supplier’s terms and conditions and the relevant health and safety instructions. It is your responsibility to declare any health problems that may prevent you or any party member from participating in the excursion or that may cause potential risk to yourselves or others. Some excursions may have certain restrictions based on age, health, weight and/or height, which have been imposed by the supplier. For your own safety, we urge you respect and follow them. It is your responsibility to ensure you and your party read all literature carefully for details of the level of the excursion and the necessary experience (if any) and/or skills required. Group sizes may vary from 1 to 150 participants. If the excursion you choose does not expressly indicate that it is suitable for less mobile people, it is unsuitable for people with mobility issues. Please be aware that some excursions do carry an element of risk and it is your responsibility to ensure that the excursion is suitable for you and/or your party and that you are healthy enough to join in. Club Canary urge you to check that you have suitable and valid insurance for your excursion and optional extras. It is your responsibility to declare any material facts including known medical conditions to your
insurers, as failure to do so may result in a claim being reduced or declined. It is highly advised when you book with Club Canary, that you and all other members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her excursion with Club Canary. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. Confirmation of your booking will be provided in a digital or printed ticket by our Club Canary team (optionally sent to an email address supplied by you instead) if you do not receive this please contact us. The contractual terms of Our Agreement apply between you and us because you have chosen an excursion with Club Canary.
-At the booking process, we will request personal data like your name, surname or credit card details. All of the data collected will be treated in accordance with our privacy policy.

2. Club Canary price guarantee
All Club Canary excursions are covered by our best value guarantee. This means that you can be sure that you will not find the same great value excursion for a lower price anywhere else. If you do, we will refund you the difference subject to the conditions detailed below.
Value guarantee conditions: This guarantee applies to Club Canary excursions. To claim your refund of the price difference, you must provide documented evidence of the cheaper excursion more than 24 hours prior to the excursion start time. for documented evidence, we shall accept any published material where all conditions of the excursion can be verified like a current printed brochure or website screenshot including valid URL. The excursion must be identical to that offered by Club Canary, and shall not be part of a package, in terms of currency, itinerary, content, stops length of the excursion, bus quality, language and number of languages spoken and service is given. Excursions must operate during the same calendar week Mon-Sun. The value guarantee does not apply to unlicensed and illegal traders in the Canary Islands and excludes special offers.

The price you pay
The prices on our website are accurate at the date published, but Club Canary reserve the right to change any of those prices from time to time. The price of the excursion that you will pay to us when you confirm your booking includes:
All services specified on the booking confirmation.
-Corresponding VAT.
The price does not include any service that is not specified in the booking confirmation.
When we cancel your booking details
We hope that we will not have to make any change to your excursion but sometimes we do need to make changes. Club Canary reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your excursion. Excursions timings shown by us may change. Your confirmation ticket will show the latest planned timings. Your actual timings will be shown on your official ticket, which you should check carefully as soon as you receive it.
When we cancel your booking
Club Canary always aim to provide your excursion as booked. But if, for example, there are not enough people booked on your excursion, there is a chance we need to cancel it. We reserve the right to cancel your excursion in any circumstances but if we cancel your excursion, you can either have a refund or accept another excursion from us of equivalent or similar standard and price, if we are able to offer you one. Should you choose this option the terms and conditions of your excursion will not change and these conditions will still apply to your booking. In either case, we will always refund the difference in price if the replacement excursion is of a lower standard and price.

Big changes to your excursion
Sometimes, Club Canary have to make major changes to your excursion. If we tell you about any of these changes after we have confirmed your booking, you may either:
-Accept a replacement excursion from us of equivalent or similar standard and price, at the date of the change, if we are able to offer you one. We may offer you a replacement excursion from another company in our group. Should you choose this option the terms and conditions of your excursion will not change and these conditions still apply to your booking or:
-Cancel your excursion with us and receive a full refund of all money paid.
We will always refund the difference in price if the replacement excursion is of a lower standard and price.
If the change is not agreeable to you
If any major change indicated above is not acceptable to you, you can cancel your booking. And in this case, we will refund all the money you have paid us.
Important: circumstances beyond our control
Club Canary is not responsible for events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers: closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

7. Club Canary responsibility for your excursion
Club Canary will arrange for you to receive the services that make up the excursion that you choose and that we confirm. These services will be provided through independent local suppliers at destination contracted by us. We are responsible for making sure that each part of the excursion you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). We have taken all reasonable care to make sure that all the services which make up your excursion advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards.

8. Personal Injury
Club Canary is not responsible for any Illness, suffer injury or death directly as a result of any excursion/trip you bought on Club Canary. That is why Club Canary does not have to make any payments. If you have a claim we will help you to get connect with the supplier to disgust a solution.
Your agreement with us

9. Your Contract
When you confirm your booking, you are accepting on behalf of all persons under the booking that the terms of this agreement, constitute the entire agreement between us with regard to your booking and your excursions arrangements. You also consent to our processing personal information about you and other members of your party. Where the context permits, reference to ‘you’ and ‘your’ will include you and all persons under this booking. It is your responsibility to comply with all passport, visa and other immigration requirements. Your passport and travel documents must be intact, you may be refused travel if they are damaged or have been tampered with. Club Canary does not accept any responsibility if you cannot travel because you have not complied with these requirements.

10. If you change your booking
You must ensure all names and details are entered correctly at the time of booking. You will receive a confirmation ticket once your booking is confirmed and must contact us straight away if there is something that you need to correct, or if you don’t receive it for any reason. For any changes, you must contact our customer service team, 48 hours before the published pick-up time. When changing your excursion details, the price of your excursion will be based on the price that
applies on the day you make the change. These prices may not be the same as when you first made your booking.

11. If you cancel your booking
Club Canary can only can give full refunds on cancellations made at least 48 hours before the published time on the ticket or email. Cancellation from 48 hours till 24 hours before excursion will get 50% refund. And cancellations less than 24 hours before getting no refunds. If you don’t show up to the excursion or be too late and miss the excursion, no refunds will be made. But before you cancel an excursion always contact Club Canary by email or phone first to explain the problem and maybe find a solution.

12. When you have a complaint
If you have a complaint about your excursion, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem, you should contact us straight away by phone/email and we will do our best to find a solution. If you are still not satisfied on your return home, you must write to our customer support team within 28 days of the excursion to allow your complaint to be investigated properly. Please write your excursion confirmation number on your communication, and include your daytime
and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier or calling and informing us, then we may not be able to deal positively with any complaint.

13. Reject customer
Club Canary reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other person in the excursion or our staff or agents in any risk or danger, on the telephone, in writing or in person.
For the purposes of this section refers to ‘you’ or ‘your’ includes any other person in your party.

14. Conditions of your ticket
When, as a part of the excursion you booked on Club Canary, you have to travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company.

15. Contact to you
If you have requested any correspondence with Club Canary, we will communicate with you using the email address that you gave us. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via telephone as required in our terms and conditions.

16. Courts of jurisdiction and legislation
These booking terms and conditions shall be governed by national applicable legislation of Spain (Canary Islands) where the excursion has taken place. Shall a conflict be taken to court by the parties they hereby submit and consent, expressly renouncing to any other jurisdiction, to the courts of law of the user’s/company place of residence.