Loď Neptuno Tenerife

Set sail from Los Cristianos on the Neptuno boat Tenerife for a private group adventure. With all the required licenses, there’s a big chance to spot whales and dolphins along the way. The boat is crewed by two professionals, a qualified skipper and a sailor, and regulated by the Port Authority of Santa Cruz de Tenerife. Booking is simple with Club Canary: just pay a small deposit now and the rest on the day. Pick-up service is also available for an extra cost. More details in the tabs below.

Information About a Trip on the Tenerife Neptuno Boat

• Nezapomeňte na jízdenku Club Canary. Můžete ji ukázat na telefonu nebo si přinést vytištěnou kopii.
• The balance of the cost can be paid on the day in cash or by card.
• Místo setkání: Port of Los Cristianos, excursions dock, zone B. Please arrive at least 15 minutes before departure. A guide will meet you at the gate and bring you to the Neptuno boat.
• Parking is available in the port area for about 1.20€ per hour. If you prefer not to drive, Club Canary offers an optional pickup service. This is not included in the price but can be booked in advance, very useful for large groups.
• Lunch and drinks are included on every Los Cristianos private boat trip. The standard menu is rice with vegetables, meatballs in tomato sauce, coleslaw, bread, and fruit. Drinks include water, soft drinks, beer, and wine. Paella (chicken or seafood) is also available by request for a extra charge, depending on your group size, paid on the day.
• The Neptuno boat Tenerife has a license for up to 22 people, though it is most comfortable for around 15. Thanks to its official license, there is a very good chance to spot whales and dolphins on this Los Cristianos boat hire.
• The boat is operated by two professional crew members, a skipper and a sailor, regulated by the Port Authority of Santa Cruz de Tenerife.
• Facilities on board include sunbathing areas, shaded seating, a toilet, and a small changing area.
• For safety, shoes must be removed and will be stored until the boat returns.
• Kouření je povoleno pouze v zadní části lodi.
• Děti mladší 16 let musí být v doprovodu dospělé osoby.
• Please avoid alcohol before boarding and try not to get on with an empty stomach, to reduce the chance of seasickness. If you are sensitive, take a travel sickness tablet about 30 minutes before departure.
• Wheelchairs cannot be used onboard due to limited space, but there is a ramp for boarding, and the crew is happy to assist.

Neptuno Boat Policy

• This private boat trip depends on good weather. If it is cancelled due to unsafe conditions, you can choose a new date or get a full refund.
• You may cancel for free up to 8 days before the trip.
• If you cancel between 4 and 8 days before, you will lose the full down payment.
• If you cancel between 2 and 4 days before, you will lose the down payment plus a fine of 100€ per hour booked.
• If you cancel less than 2 days before, you will lose the down payment and must also pay 90% of the remaining balance that was due on the day.
• Please understand there are no exceptions. By booking, you agree to these terms. A small down payment does not cover the loss caused by no-shows or last-minute cancellations.
• If you are late on the day, this time will be deducted from your trip. If the boat leaves late due to the crew, the lost time will be added back.
• Food allergies or special meal requests must be written in the order note when booking.
• If you get seasick and the captain has to change the route, there is no refund.
• The 6-hour trip normally includes Los Gigantes. However, if the weather conditions do not allow reaching Los Gigantes, the captain may adjust the route, and this cannot be a reason for a refund.
• Any refund requests or complaints must be addressed directly with the crew on the day of your trip. The crew is very professional and friendly, and the Neptuno boat has received many positive reviews, but we must clearly explain the rules.