Pozorování Hvězd – Setkání Na Místě

Deposit a platba

You confirm your place with a 20€ deposit per person, which counts toward the total. Pay the remaining 30€ per person in cash to the guide at check-in in Chio. The deposit secures your reservation but does not cover late cancellations or no-shows. Please check your confirmation email after booking and report any errors immediately.

Storno Podmínky

Individuals and groups under 5: free cancellation up to 48 hours before the tour.

Groups of 5 or more: free cancellation up to 4 days before.

Groups of 10 or more: free cancellation up to 7 days before.

After the free period the deposit is lost and additional costs may apply. No refund for no-shows or same-day cancellations.

Poplatky za pozdní zrušení

Individuals and groups under 5: cancel 11 to 47 hours before means losing 50% of the deposit plus 50% of the remaining balance. Cancel less than 11 hours before means losing the full deposit plus the full remaining balance.

Groups of 5 or more: cancel between 24 hours and 3 days before means the 50% rule, less than 24 hours means the full amount.

Groups of 10 or more: cancel between 48 hours and 6 days before means the 50% rule, less than 48 hours means the full amount.

Počasí a provoz

Tours depend on suitable skies. If the guide decides conditions are not safe or not enjoyable, you are rescheduled or fully refunded. We aim to notify you at least 2 hours before start time if weather forces a cancellation; if you do not hear from us, the tour runs. The exact stargazing spot in Teide National Park may change due to clouds or wind, and self-drive guests follow the guide's van for about 20 to 30 minutes.

Late Arrivals And Missed Meeting

Arrive on time at the Chio Recreational Area, reception in the park is limited once the group departs. If you are late, we try to help; in the worst case you can take a taxi at your own cost to the first stop to catch up. If joining is not possible, late-cancel fees apply. Keep the phone number you provided reachable on the day, the guide usually communicates via WhatsApp.

Zodpovědnost a chování

Tato možnost samostatné jízdy se připojuje k naší pozorování hvězd v malých skupinách, and Club Canary works with licensed local partners. Please follow safety instructions and drive carefully in convoy. Disrespectful behavior may lead to exclusion without refund. Any on-site issue should be raised immediately with the guide for the fastest resolution.

Fotografie

The guide often shares complimentary photos within 3 to 4 days. This is a free extra, not a paid service, and cannot be guaranteed. The guide messages you directly, so there is no need to contact the office about photo delivery.

Environmental Care

Protect Teide's night environment: no littering, keep to marked areas, minimise light and noise. Bins are available in the park. Bring your own warm jacket, hat and gloves if possible, limited spares may be lent by the guide when available.

Assistance And Refunds

Dotazy nebo změny? Pošlete e-mail na adresu info@clubcanary.com. Refunds on the day require the guide's approval, as balances are paid directly to them.