Book your adventure by paying a small deposit upfront. Full payment is required for select activities like theme park tickets. 'Deposit' is part of your total cost, and 'Arrival' is what you pay on the day. If full payment is needed, chat with us for possible exceptions.

Our dedicated staff expertly handles bookings, live chats, and custom holiday packages. They're motivated to make each holiday unique, tailoring activities to your preferences. Expect exceptional care and attention to detail from our team.

Our main office is located inside Centro Comercial Plaza del Duque, Floor G, at: Plaza del Duque Shop, C. Londres, s/n, Centro Comercial, B-35, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain.

Office hours: We are open daily from 08:00 to 22:00 for customer service and bookings. Please note: the shopping centre opens to the public at 09:30, which is when in-person visits can begin.

During holiday periods or peak demand, our office hours may be slightly extended to accommodate bookings or scheduled meetings. We’re available for in-person consultations, live chat, phone, and WhatsApp support during our service hours. To receive assistance in your preferred language, we recommend scheduling your visit in advance.

Show appreciation for our team's hard work by tipping during checkout. Tips are split between your agent and the team. Standard tour photos and luxury boat charter tips are other ways to show gratitude.

Plan and book early! Activities fill up fast, and last-minute bookings are challenging due to live availability updates. For bookings under 5 days, contact us to confirm. We try our best for last-minute arrangements or offer alternatives.

For immediate booking confirmation, please call our number at +34 655 87 09 56 or send a WhatsApp message to the same number. Alternatively, you can reach us at +34 822 29 70 40 or +34 604 10 50 55.

Our office hours are now from 08:00 to 22:00, with extended availability during the summer or vacation periods for your convenience. Additional contact options include reaching out via Facebook Messenger or our live chat feature.

The email you receive following your booking serves as your official ticket.

At Club Canary, our cancellation policies are tailored to match the unique nature of each experience we offer. Here’s what you need to know:

• General Guidelines: For most activities, we require a notice period ranging from 24 hours to 4 days, depending on the specific activity's requirements.
• Deposits: Please note that deposits do not cover the full cost of the activity. If you need to cancel within the notice period, options include a full refund, rescheduling, or receiving a gift card.
• Extraordinary Circumstances: In cases like hospitalization, Club Canary may need to verify the situation with our partners to process your request appropriately.

For exclusive experiences such as private boat trips or private jet services, cancellation policies can vary more significantly. We strongly advise checking the policy section relevant to each service you book to understand the specific terms that apply. This ensures you are fully informed about your options in case changes need to be made to your plans.