This Privacy Policy explains how Club Canary collects, uses, stores, and shares personal data when you visit or make a booking on clubcanary.com. We keep things simple and only collect what we need for bookings, support, safety, and legal compliance.
Club Canary is a trade name administered by SCHIJVENS GROUP SL.
We focus heavily on organic marketing and do not run heavy tracking-based advertising. Our goal is a smooth booking experience, clear communication, and safe handling of tickets and trip details.
We collect information in two main ways:
When you place a booking (or attempt to), we may collect:
We rely on your contact details for time-sensitive information. Incorrect details can lead to missed pickups, missed trips, delays, or problems receiving tickets.
When you visit the Website, we may automatically collect limited technical information such as:
We do not aim to track you across the internet. Our goal is to keep the Website working properly and secure.
We use your personal data to:
Some tickets may be delivered closer to the activity date.
For certain ticketed activities (for example theme park tickets), the supplier may send entrance tickets closer to the date of your visit. This is a security measure and helps reduce misuse.
If your email account is compromised and tickets are stolen, shared, sold, or used without your permission, this is not Club Canary’s responsibility. If you inform us in time, we may assist by contacting the supplier and authorities. In some cases, a police report may be required and re-issue depends on supplier approval.
To protect clients and our business, we may perform basic checks when a booking looks unusual. For example:
If we suspect fraud (for example stolen card use), we may cancel the booking and share information with payment providers and, when required, relevant authorities.
We share personal data only when needed to deliver your booking and service. This includes:
After your booking is confirmed, we usually share the name of the lead traveller ja telephone number with the activity provider. This allows the partner to contact you if you are late, cannot be found, or if there is an urgent operational update.
We use a CRM and communication platform called JivoChat to manage customer messages in one place. This may include website live chat and other supported channels (for example WhatsApp, email, and social messages when connected).
We mainly respond to enquiries and booking-related messages. We do not do cold outreach. Templates may be used for speed and clarity when needed.
We may share personal data if required to comply with laws, regulations, court orders, or lawful requests, or to protect our legal rights.
Emails from Club Canary are private communication.
You may share booking emails with your travel companions (for example screenshots for meeting points or pickup details). However, you must not publish our emails on social media, public platforms, or as a review.
Emails may include personal data, booking details, prices, or special offers that can be unique for your request. Public posting can cause privacy and pricing issues.
Club Canary only officially communicates from email addresses ending in @clubcanary.com.
For important issues, disputes, or legal situations, we aim to move communication to email because it is the clearest record of agreements and instructions. Messages via live chat, social DMs, or WhatsApp are primarily for support and may not always be suitable as formal legal communication.
We keep marketing respectful and limited. We may store your email or contact details to send updates such as major news, seasonal offers, and special events.
Cookies are small files stored on your device. We may use essential cookies for website functionality and security. You can control cookies through your browser settings.
Learn more: allaboutcookies.org.
Club Canary focuses mainly on organic marketing. We do not run broad tracking-based advertising campaigns. If we run limited promotions, we do so in a simple way and we do not aim to build detailed profiles of users across websites.
If our approach changes in the future, we will update this Privacy Policy accordingly.
We keep booking records and communications as needed for customer service, legal compliance, fraud prevention, and accounting. We try to keep data minimal and relevant.
If you want us to delete data that is not required for legal or operational reasons, you can request it using the contact details below.
If you are in the European Economic Area, you have rights including:
To exercise your rights, contact: legal@clubcanary.com.
We use reasonable security measures to protect personal data. No system is perfect, but we take data protection seriously and aim to store only what is needed to provide a good and safe service.
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The latest version will always be available on this page.
Club Canary is a trade name administered by SCHIJVENS GROUP SL.
For privacy, legal questions, or formal requests: legal@clubcanary.com
For booking help and general support, please use the contact options on our website.
You can also review our Üldtingimused.