Integritetspolicy

Vilka Uppgifter Club Canary Samlar In Och Varför

Club Canary grows through real service and word of mouth, not through tracking. The goal of this page is to be honest about what we collect, why, who sees it, how long we keep it, and how you stay in control.

Less Is More.

We collect what we need to confirm your booking, send the right tickets, support your trip and meet Spanish legal requirements. The less we hold, the less can ever be at risk.

Vilka Uppgifter Club Canary Samlar In Och Varför

Why We Sometimes Ask For A Passport Picture

For a small number of bookings we need a copy of your passport or ID, because the authority, the partner or Spanish law requires it. Examples: the Mount Teide vandringstillstånd, government-controlled events, restricted nature reserves and resident discounts. For a resident discount we check your resident ID once and do not store it.

How We Handle These Documents.

The document is shared only with the partner or authority that needs to verify it. After verification we do not keep it in our systems, and our team deletes the message in which you sent it once the booking is registered. We do this carefully, but message deletion in chat platforms is not always perfect.

What We Do With Your Data, And The Legal Basis

Under GDPR, every use of personal data needs a legal basis. In plain words, these are ours.

We do not use automated decision-making that produces legal effects on you. Payment fraud screening by our payment providers may flag a transaction for a human check by our team.

How We Protect The Booking Process

When a booking looks unusual, for example the card country does not match the booking, repeated failed payments, or a risk signal from our payment provider, Club Canary may ask you to confirm the booking, verify your identity through a secure process, or complete additional payment verification. Until a suspicious booking is verified, ticket delivery may be held. This protects legitimate cardholders, our partners and us. Instant QR tickets for theme parks and events are a target for stolen cards, so we check them more closely.

Who We Share Data With And Why

We share personal data only when needed to deliver your booking, run our systems or meet the law. Never for advertising profiles, never with random third parties.

Activity Operators, For Your Booking Only.

After confirmation, we share with the operator what is needed to run your activity: the lead name, number of guests, phone number, hotel or pickup point, and relevant notes such as allergies or mobility needs. A guide may call you about a pickup change or a schedule update. That is the purpose.

Our Support Platform And WhatsApp.

We use a professional customer service platform, JivoChat, to manage website live chat, WhatsApp, email replies and connected Instagram and Facebook messages in one place. WhatsApp messages are also processed by Meta under Meta's own terms. Because of Meta's rules, Club Canary cannot start a WhatsApp conversation with you, and after 24 hours without a reply we can only send a Meta-approved template message, which you need to answer to reopen the chat. This is how the platform works, not a choice by Club Canary.

Other Processors We Use.

• Stripe and PayPal. Payment processing and fraud screening, under their own privacy policies. We never see full card details.
• Google Workspace. Email, calendars and internal documents.
• WordPress hosting and WP Rocket. Running and speeding up the website, including server logs.
• Trustindex. Displaying public Google reviews on our pages. Reviews are already public on Google.
• LastPass. Team password management for secure access to our systems.

Some processors operate outside the European Economic Area. Where that is the case, transfers rely on EU standard contractual clauses or an adequacy decision.

Legal Obligations.

We may share data when Spanish law, a court order or a tax authority requires it, or to protect our legal rights and prevent serious harm. In an emergency during an activity, we may share your details with emergency services, the authorities and your declared contact person.

Why Some Tickets Arrive Close To The Date

For some ticketed activities, such as theme parks and events, the supplier sends entrance tickets closer to the visit date to reduce resale and misuse. Club Canary follows the supplier's process.

Your Email Security Matters.

Use a secure email address that only you can access, with a strong password and two-step verification. If your email account is compromised and tickets are stolen or used by someone else, that is not Club Canary's responsibility. Tell us at once if it happens; we contact the supplier and help where we can. Re-issuing tickets depends on the supplier's policy, and a police report may be needed.

Att Dela Club Canary-Meddelanden Offentligt

What You Can Share.

Share booking emails, tickets and meeting point details with your travel companions as much as you like. We want everyone in your group prepared.

What We Ask You Not To Share.

Private conversations with our team contain personal data of our staff and partners, such as names and phone numbers, and sometimes pricing or solutions that are unique to one client. We ask that private chats, WhatsApp conversations and emails are not posted publicly. Where a public post includes staff names, phone numbers or other personal data, Club Canary may request its removal under data protection law. This is a request and a data protection right, not a ban on your opinion.

Honest Complaints Belong In Honest Places.

Send complaints to our team first, through the website, email or WhatsApp, or file an official complaint form. Reviews about your real experience are always welcome, positive or negative.

Hur Du Vet Att Ett Meddelande Verkligen Kommer Från Club Canary

Official communication comes only from email addresses ending in @clubcanary.com, WhatsApp:s företagsnummer +34 604 10 50 55, the live chat on clubcanary.com and the phone number +34 655 87 09 56. Messages from any other domain or number claiming to be us are most likely fraudulent. When in doubt, reply to a confirmed @clubcanary.com email thread.

Endast skrivna siffror.

Prices and details given by phone, WhatsApp, live chat or social media are guidance. An agent may refer to the wrong island, activity, date or price by mistake. Only the booking page and your written confirmation are binding. If anything in your confirmation looks wrong, tell us immediately and we correct it. For disputes and legal matters we move to email, which gives the clearest record.

Occasional, Useful, Easy To Stop

Club Canary sends few marketing campaigns today, and this may increase. We send marketing emails only where you gave consent at booking or sign-up. Topics are major island events such as Carnival or New Year, new experiences, and useful local information from our team.

• Every marketing email has a one-click unsubscribe link.
• WhatsApp marketing goes only through Meta-approved templates to clients who opted in. Replying "stop" ends it.
• Booking confirmations, tickets, pickup details and answers to your questions are not marketing and continue as normal.
• We never share your data with partners for their marketing.

Hur Club Canary Använder Cookies

Cookies are small files stored on your device when you visit a website. Club Canary uses the following categories.

• Essential cookies. Cart, checkout, language, security and cache. Needed for the site to work, no consent required.
• Analytics cookies. Basic, aggregated statistics about how the site is used, so we can improve it. Set only with your consent through the cookie banner.
• Payment cookies. Set by Stripe and PayPal during checkout for fraud prevention and to complete your payment.

We do not use advertising or cross-site tracking cookies. A cookie banner lets you accept or refuse non-essential cookies, and you can change your choice at any time in your browser settings. More on cookies in general at Allt om kakor.org.

Hur Club Canary Förhåller Sig Till Marknadsföring

We grow mainly through organic search, word of mouth, partnerships and direct contact with existing customers. We do not run tracking-based advertising across the web and we do not build advertising profiles. If we run a limited campaign for a specific promotion, it respects your privacy and does not use your personal data without consent. If this ever changes significantly, this policy is updated first.

Hur Club Canary Skyddar Dina Uppgifter

If a data breach ever affects your personal data in a way that creates a risk for you, we inform you and the Spanish supervisory authority as GDPR requires.

Dina Rättigheter Gällande Dina Personuppgifter

You can ask us to delete data that we are not legally required to keep, at any time, using the contact details below.

Dina Rättigheter Gällande Dina Personuppgifter

To exercise any right, email legal@clubcanary.com with a short description of your request. We may ask you to confirm your identity. We answer within 30 dagar, as GDPR requires, and tell you if a complex request needs longer.

Comments And Messages On Our Channels

Comments on our Instagram, TikTok, Facebook, YouTube and other channels are public and visible to the platform and to everyone. Direct messages are visible to the platform and arrive in our shared support platform. Club Canary moderates its channels: offensive, threatening, spam or abusive comments are removed and repeat accounts are blocked. Constructive criticism is welcome. Never send booking details, phone numbers or payment information in a public comment, and never pay through social media: we do not take bookings or payments there.

Clients We No Longer Accept Bookings From

Club Canary keeps an internal list of clients it will not accept bookings from, based on documented behaviour: abuse or threats towards our team or partners, fraud, unpaid balances after a confirmed booking, or chargebacks on delivered bookings. The list holds the name, email, phone number and a short factual note of what happened. It is used only to decline bookings. It is never shared, except with our payment provider's fraud tools where a payment was involved.

Decisions are based on documented behaviour, never on nationality, race, religion, disability, age or any other personal characteristic. You can ask what is held about you, and the list is reviewed regularly. The legal basis is our legitimate interest in protecting our team, our partners and our business.

Byggt För Ärliga Resenärer

Most Club Canary guests have a smooth trip and never read this page. The detailed rules above exist for the few cases where things go wrong, and to protect honest travelers, our partners and our team. We protect your data carefully, and we ask you to respect the privacy of the people who help you. For cancellations, no-shows and disputes see our Återbetalningspolicy; for the full legal framework see our Allmänna Villkor.

Hur Vi Uppdaterar Denna Integritetspolicy

Club Canary may update this policy for operational, legal or regulatory reasons. The current version, with its date, is always on this page. Significant changes are communicated in advance where practical, especially for Canary Club members.