❓FAQ Tenerife

Förståelse för vår verksamhet 🔍

Givakt! Du tittar just nu på FAQ för Teneriffa Utflykter. Om du letar efter information om en annan kanarieö, vänligen välj motsvarande länk nedan:

Gran Canaria: Vanliga frågor om Gran Canaria

Fuerteventura: Vanliga frågor om Fuerteventura

Lanzarote: FAQ Lanzarote

📚 Unveiling the 2024 Tenerife Guide Everyone’s Chatting About!

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For a limited time, every adventurer who books with us gets exclusive (and free!) access to this coveted guide. You’ll get expertly-curated insights into the best eateries, the most vibrant nightlife spots, untouched beaches, and a plethora of local secrets.

Keen to grab your copy? It’s effortless! Simply visit https://ztrkvjavmc-staging.onrocket.site/tenerife-deals, scroll to the special section, and pop in your email. Remember, this isn’t just any guide – it’s the one everyone’s talking about.

And the best part? It’s absolutely free! Dive deep into Tenerife’s magic and make your 2024 journey one for the books.

🎟 Hur vårt bokningssystem fungerar

Here’s how our booking system works:

1) Choose Your Activity: Browse our website and select the activity you’d like to experience.
2) Pick a Date: Click on your desired date from the available options.
3) Provide Details: Enter the number of participants and any other requested information.
4) Check Availability: Before hitting the ‘Book Now’ button, ensure there isn’t a note such as “Booking for less than 3 days? Contact us”. This indicates that you should verify availability, as some experiences might not always be up-to-date. This happens occasionally because some of our partners are smaller companies and can only provide us with availability updates periodically.
5) Complete the Booking: Proceed to checkout and finalize your order.
6) Confirmation Email: You’ll receive an email with all the necessary details for your activity.
7) Check Policies: The cancellation and other policies related to your chosen activity can be found under the “Policy” tab on the respective experience listing.

Vi strävar efter att erbjuda en så smidig bokningsprocess som möjligt och uppmanar dig att kontakta oss om du är osäker på något.

💰 Förstå Förskott & Betalningar vid Ankomst

While full payments are the standard procedure on our website, Club Canary values flexibility in service. When booking select activities, you’re presented with two payment options:

1) Pay only a deposit upfront, with the balance (termed “Arrival”) due on the day of your activity directly at the venue, either with the tour guide or at reception.
2) Opt to pay the full amount in advance, providing a streamlined experience on the day of your activity.

Please note that some “Arrival” payments may need to be in cash. Always check the details in your order confirmation. Should you have any questions or need more information about our payment methods, our team is always at your service!

🌞 Club Canary:s garanti för bästa pris

På Club Canary är vi dedikerade till att erbjuda oöverträffat värde för varje utflykt. Om du upptäcker att samma högkvalitativa utflykt erbjuds till ett lägre pris av ett legitimt och etablerat företag kan du vara säker på att vi inte bara matchar priset - vi kommer att återbetala dig mellanskillnaden! Se till att dina bokningar sker via pålitliga, välrenommerade källor för att dra nytta av vårt löfte. Med oss blir dina äventyr inte bara oförglömliga utan garanterat också till bästa möjliga pris!

📅 Ändra Datum För Din Utflykt

Vi förstår att planer kan ändras. Om du vill boka om din utflykt har vi vanligtvis möjlighet att tillmötesgå sådana önskemål. Flexibiliteten att ändra datum styrs dock av varje aktivitets specifika policy. Vid tillfällen där vi gör ett undantag och justerar datumet för dig, även om utflyktens policy anger att ombokning eller avbokning inte är tillåten, kommer du då att förlora din rätt till fri avbokning. Denna åtgärd har införts för att säkerställa rättvisan och integriteten i vårt bokningssystem. Vi ber om din förståelse och uppmuntrar dig att kontakta oss för att undersöka alla tillgängliga alternativ.

❌ Avbeställningsregler: Vad ska jag göra?

På Club Canary strävar vi efter att göra dina reseupplevelser problemfria. Om du behöver avboka kan du vara säker på att vi ger dig full återbetalning så länge det sker i enlighet med avbokningsreglerna för din valda utflykt. Kom ihåg att alltid kontrollera "policyfliken" för din bokade utflykt för specifika detaljer. Det är värt att notera att för vissa aktiviteter är inte bara depositionen återbetalningsbar, utan det kan också finnas ytterligare böter för avbokningar i sista minuten. Om så är fallet kommer det att anges tydligt. Som alltid uppmanar vi dig att bekanta dig med dessa villkor och kontakta oss om du har några frågor.

🌦 Väderbekymmer: Vad händer om dagen blir dålig?

Ibland kan solen gömma sig på dagen för din aktivitet. Men oroa dig inte, även om det är molnigt kan din utflykt fortfarande vara rolig! Dessutom kan du spara den soliga dagen till stranden. Om dåligt väder som en Calima hindrar utflykten från att bli av hjälper Club Canary dig att hitta en annan lösning utan extra kostnader. Vi hjälper dig, oavsett väder!

🚫 Utflykt fullbokad? Så hanterar vi det

Occasionally, especially during peak seasons, an excursion might be fully booked quicker than our online system can reflect it. We place clear notes on our website for specific circumstances, such as “booking less than 4 days in advance? Contact us first!”, and we strongly urge you not to overlook them. However, even if a date appears unavailable, don’t hesitate to contact us; sometimes it’s worth double-checking, and we pride ourselves on our quick responses.

In the event that your chosen excursion is already full, here’s our standard procedure:

1) Our dedicated agents will first try to recommend a similar excursion that you might enjoy.
2) If an alternative doesn’t work for you, we might propose a Club Canary gift voucher for a future experience.
3) As a last resort, and in consideration of our commitment to fairness, we will process a refund. However, please bear in mind that this comes with associated handling and transaction fees on our end.

Vårt främsta mål är att se till att du får en exceptionell upplevelse. Vi värdesätter öppen kommunikation och uppskattar din förståelse och ditt samarbete.

📬 Biljettuthämtning: När och hur?

Upon booking your excursion, our dedicated team will quickly review and organize all the necessary details. We’ll then send your ticket directly to you via WhatsApp or email (be sure to check your spam folder, just in case). Typically, during our office hours — which run 7 days a week from 08:00 to 16:00 — you can expect to receive your ticket within 15-60 minutes.

For orders placed after 16:00, we recommend contacting us via WhatsApp or email. Although the response might be slower, we often check messages around 21:00 to address any urgent requests. This ensures that we can confirm your booking smoothly or make any quick arrangements the next morning.

Please feel free to reach out if you have any concerns regarding your order’s status. We are always here to assist you promptly and efficiently.

🤔 Fick du fel biljett?

Oops! Sometimes mistakes happen. If your excursion ticket looks wrong – maybe the date, time, or how many tickets – here’s what you should do:

1) Double-check your email. For some things like Theme Parks, you’ll get 2 tickets. One is from Club Canary saying “thanks for buying!” and the other is your real ticket with a QR code. Make sure to see both!
2) If something is still not right, tell us right away.
3) We’ll fix it fast and send you the right ticket.

Always make sure your ticket matches your plan, and if not, we’re here to sort it out!

👶 Riktlinjer för barn och spädbarn på utflykter

Got kiddos? We’ve got adventures for them! Here’s a quick rundown:

1) Some adventures let kids join without grown-ups, but only if mom and dad say it’s okay.
2) We love little ones! Most of our excursions are kid-friendly, and yep, we’ve got activities babies can enjoy too.
3) Wondering about prices or age restrictions? Check the excursion description. It’s all there.
4) Still curious? Our live chat is like a treasure trove of info. Just ask!

Är du redo att skapa minnen med dina minibilar? Låt oss ge oss ut på ett äventyr!

💳 Betalningsmetoder vi accepterar

Club Canary prioritizes the safety of your transactions, which is why we’ve partnered with the trusted payment company, Stripe. We offer a variety of secure payment methods to cater to your preferences:

• Credit Card: We use Stripe Checkout to ensure a safe and smooth credit card transaction.
• PayPal: A widely-used method that allows you to make payments without sharing financial information.
• Sofort: A direct payment method that works with your online banking details.
• iDEAL: Popular in the Netherlands, iDEAL lets you make direct online transfers from your bank account.
• Bancontact: A Belgian payment scheme which is the Belgian market leader in electronic payments.
• Giropay: An Internet payment system in Germany based on online banking.

Du kan vara säker på att vår plattform är utformad för att skydda dina uppgifter och ge dig en smidig betalningsupplevelse.

🏝 Öar vi Operate i: Club Canary:s täckning

Club Canary doesn’t just stay put; we’re always on the move, bringing adventure to your favorite Canary Islands! Here’s where you can find us:

• Tenerife
• Gran Canaria
• Fuerteventura
• Lanzarote
• La Gomera

From boat trips to mountain treks, Club Canary is your ticket to the best island experiences. Join us, and let’s create memories together!

🏆 Varför boka i förväg med Club Canary?

Booking in advance with Club Canary isn’t just about securing your spot – it’s about peace of mind and a seamless holiday experience. Here’s why it matters:

1) Guaranteed Participation: Especially during peak holiday seasons, our excursions fill up fast. By booking ahead, you’re reserving your place on the adventure, ensuring you won’t miss out on your chosen day.

2) Making the Experience Possible: In quieter times, a little forward planning helps us ensure we have the necessary group size for certain excursions. This ensures that even during the off-peak season, you’ll get to enjoy the full Club Canary experience.

3) Stay Flexible with Confidence: We understand plans can change. That’s why Club Canary offers generous free cancellation policies, ensuring that even if you book ahead, you have the flexibility you need.

Don’t leave your adventures to chance. By booking early, you’re setting the stage for a holiday that’s as enjoyable and stress-free as possible!

💼 Skräddarsydda gruppunderhållningar med Club Canary

Organizing a memorable group event in the Canary Islands? Look no further, Club Canary is your ideal partner. Here’s why:

1) Local Experts: Club Canary’s roots are deeply entrenched in the Canary Islands. As an exclusive operator here, we boast unparalleled expertise and connections. Living amidst these islands, our team has an intimate understanding that external corporate travel agencies simply can’t match.

2) Diverse Excursion Options: Whether you’re a business group, sports team, bachelor party, school group, or just friends seeking adventure, we have a myriad of excursions tailored to your desires.

3) Exclusive Connections: We have built strong relationships with the finest hotels, renowned restaurants, and vibrant clubs, allowing us to provide a comprehensive and seamless experience for your group.

4) A Dedicated Team: Beyond excursions, we focus on crafting cherished memories. Our passionate team is dedicated to ensuring your event stands out and remains unforgettable.

Anlita Club Canary för ett evenemang utöver det vanliga. När det gäller Kanarieöarna finns det ingen som gör det bättre än vi!

🎥 Virtuella konsultationer med Club Canary

Planerar du för ditt äventyr på Kanarieöarna? Vill du ha personlig rådgivning eller har du frågor om våra utflykter? Boka en kostnadsfri videokonsultation via Skype eller FaceTime med oss. Vi kan hjälpa dig på följande språk: Spanska, engelska, franska, italienska, holländska och tyska. Alternativt kan du alltid kontakta oss via vår livechatt eller e-post för snabb hjälp.

🌊 Oroar du dig för simfärdigheter för vattenutflykter?

Of course, it’s natural to have concerns if you’re not a confident swimmer. However, rest assured, the ability to swim isn’t always essential. For activities like Tenerife watersports, we ensure that there’s a trained guide present, and rescue vests are provided for everyone’s safety.

🖨 Biljettutskrift: Är det nödvändigt?

Inget behov av papper! Alla våra biljetter är digitala, så ta bara med din mobila enhet och visa upp din e-biljett när du går med i upplevelsen.

🎁 Använda rabattkoder

Följ dessa enkla steg för att använda din rabattkod:

1) Navigate to the shopping cart, located at the top corner of the screen.
2) Confirm your order details are correct.
3) Below your order details, you’ll see a field labeled “Coupon Code.”
4) Enter your discount code into this field and click “apply code.”
5) A message should appear, confirming “Coupon code applied successfully.” If not, double-check your code for any errors.
6) Scroll down, and you’ll notice the updated total. Now you’re all set to proceed to checkout!

😬 Missade du din utflykt? Här är vad du kan göra

1) Be On Time: Punctuality is crucial, especially when transportation is involved. If you miss the bus, understand that our buses operate on a tight schedule and cannot wait for late arrivals. If you claim the bus wasn’t there, be aware that our buses are equipped with trackers, and we can verify their location and wait time.
2) No Refunds for Missed Buses: Missing your bus, unfortunately, means no refunds will be issued. Remember, by being late, not only do you miss out, but other tourists also have to wait during their precious holiday time. Requesting a refund in such situations is unreasonable, given the inconvenience caused to others.
3) Deposits and Penalties: If you’ve made a deposit for your excursion, it serves as a system to secure your booking in advance, not as a penalty fee. It does not cover the costs of missed spots. Additional penalties for no-shows might apply for specific activities, detailed in the policy section of the excursion.
4) Refunds Are Challenging: Refunds in such situations are challenging since the funds go directly to our partners. They incur losses from missed spots, making it difficult to reimburse.
5) Contact Us: If you do miss your excursion or bus, reach out to us as soon as possible. While we will do our best to assist, the available options are dependent on the specific excursion and our partners’ policies. Some experiences may be more accommodating, while others, like boat parties, have strict policies.
6) Open Communication: Always maintain open lines of communication. If you’re running late or face any issues, notify us. We’ll navigate the situation together, aiming for the best possible outcome.

💬 Kontakta Club Canary: Vi är här för att hjälpa dig!

Looking for your next exciting Tenerife adventure or have a question about an existing booking? Our dedicated Tenerife team is ready and excited to help! We’re here every day to ensure you have an unforgettable experience, no matter the weather.

Direktkontakt för omedelbara frågor
Sometimes, you need answers right away.

Our Canary Islands team is here for you all year round, every single day. Our current working hours are from 08:00 to 16:00. During the summer, we might extend these hours a bit later.

Contact Options:

Live Chat: See that button in the right corner of our website? Click it to start a live chat with us!
Phone: Give us a call at +34 822 297 040.
Email: Send us an email at office@clubcanary.com.
Visit Us in the Heart of Tenerife
Prefer to talk in person? We’d love to see you. Our office is also open from 08:00 to 16:00. Please note that you can usually only enter the shopping centre after 09:30. If you plan to visit our office, we recommend making an appointment so we can ensure an employee who speaks your language is available to assist you.

Club Canary Kontorets adress:
Calle Londres, Centro Comercial Plaza del Duque,
Våning -1, B-35,
38660 Costa Adeje, Teneriffa

We’re excited to meet you and help make your Tenerife adventure amazing!

🌟 Club Canarys särdrag: Varför vi skiner klarare!

Venturing through the dynamic landscape of travel planners and excursion providers, Club Canary has soared high as the go-to destination for an authentic Canary Islands experience. But what makes us the preferred choice for so many? Here’s the Club Canary difference:

1) Deep Local Insights: Born and raised in the Canary Islands, our essence is intertwined with the region’s rhythm. We’re not just about selling excursions; we’re about sharing the secrets, stories, and soul of our beloved islands.

2) 365 Days of Dedication: Whether it’s the brightest summer day or a serene winter evening, we’re here for you. Because your perfect holiday doesn’t understand breaks, and honestly, neither do we.

3) Curated Adventures: Every excursion at Club Canary is more than just an event; it’s a handpicked journey promising safety, quality, and memories that linger long after you leave.

4) More Ways to Connect: Live chat, email, phone, or an old-school face-to-face chat in our Tenerife hub – we’re always a shout away.

5) A Sustainable Approach: Our islands are treasures, and we aim to keep them that way. Many excursions emphasize sustainability, ensuring we gift an unspoiled paradise to the generations that follow.

6) Authentic Feedback: With over 1100 reviews and a stellar average of 4.9 stars here, you can dive deep into real experiences shared by our community.

7) A Journey Beyond the Trip: We take pride in crafting content that delves into the Canary Islands’ heart and soul – from helping local dog shelters, showcasing traditional recipes, to producing unique video insights for different experiences. This passion sets us miles apart from competitors who might not venture beyond basic offerings.

8) Local Love & Global Recognition: We’ve proudly sponsored numerous local events and have been highlighted by various high-authority platforms. Our commitment is to the community, and the community reciprocates that love.

Immerse yourself in a travel experience where every detail is steeped in passion and expertise. Choose Club Canary, where we don’t just show you the islands; we help you feel them.