FAQ

And for that, we are thankful to you! That’s why we’ve picked almost every possible question you can have to improve your experience. And if not, our team is only 1 click away to answer any questions you still may have.

Club Canary only takes a deposit for most services with only few exceptions. This is to encourage advance bookings and allow you to easily book several activities at once. However, every activity has their own cancellation policy. You can find this information in every experience description.

When you book your trip, you only pay a deposit. This is described as “Deposit” the deposit serves as a prepayment and is taken from the total amount you have to pay. “Arrival” means the outstanding amount that still needs to be paid. This has to be paid on the day of your activity at the location itself to the tour guide or the reception. Please note some payments on arrival must be made in cash. Therefore, always make sure to check the notes on your order confirmation. If you are still not sure or have doubts about it, our team will be happy to assist you!

Visoms Club Canary ekskursijoms taikoma geriausios kainos garantija. Tai reiškia, kad galite būti tikri, jog niekur kitur nerasite tokios pat puikios vertės ekskursijos už mažesnę kainą. Jei rasite, grąžinsime skirtumą!

If you need to cancel your booking, Club Canary will always issue a full refund if the cancellation policy of your experience allows it. You can find this information at the description of every experience. Cancellations made less than 24 hours before are not entitled to refunds.

When you book in advance, you can be sure that you have a spot for the required day. During the holiday period, most of the excursions in Tenerife are fully booked for a few days straight and during the slower season, it will give us enough time to find the minimal amount of people required to make the excursion happen.

Ekskursijos ir kelionės Tenerifėje tęsiasi kaip įprasta, imantis papildomų higienos priemonių. Naudojamos transporto priemonės bus tinkamai valomos ir dezinfekuojamos po kiekvieno naudojimo. Ekskursijų savininkai dės visas pastangas, kad grupės būtų mažesnės ir būtų galima laikytis didesnio atstumo. Jei atstumas bus nepakankamas, bus dėvimos burnos kaukės, tačiau tai priklauso nuo kiekvienos ekskursijos. Jei turite klausimų dėl priemonių, kurių imamasi prieš koronavirusą ekskursijos metu, nedvejodami kreipkitės į mus.

If you’re looking for something special, you’ve come to the right place! In addition to excursion programs put together for your group, we also have connections with hotels, restaurants and clubs in Tenerife. Our team will be more than happy to plan something unforgettable for you! This is the perfect option for business groups, school groups, sports groups, bachelor parties and for everyone else that wants to have a good time in Tenerife. Susisiekite su mumis to discuss all the possibilities.

Ar norėtumėte, kad prieš atvykdami į Tenerifę pasirūpintumėte visa savo veikla? O gal norite asmeninio patarimo ar turite klausimų apie ekskursijas? Tuomet galite susitarti dėl nemokamo "Skype" arba "FaceTime" susitikimo su mumis per tiesioginį pokalbį arba el. paštu.

Club Canary offers you 14 different payment methods including payment in cash, Ideal, Paypal, Credit card, Bancontact, Belfius, KBC/CBC, Bank transfer, EPS, Giropay, ING home, Przelewy24, SOFORT banking and My bank.

Tenerifėje kiekvienas ras ką veikti! Mūsų partneriai ir mes stengsimės padėti žmonėms, kuriems to reikia. Turime tam tikrų ekskursijų Tenerifėje, kurios pritaikytos neįgaliųjų vežimėliams arba kuriose darbuotojai gali skirti papildomo dėmesio žmogui, kuriam to reikia. Kilus klausimams ar gavę daugiau informacijos, kreipkitės į mus.

Jei ieškote ekskursijos Tenerifėje, bet nerandate jos mūsų svetainėje, nedvejodami paskambinkite mums arba parašykite žinutę. Mes dažnai atnaujiname ekskursijų pasiūlą ir galbūt jau turime jūsų ieškomą ekskursiją, kurią galime paskelbti internete. Visada stengiamės pateikti visas jūsų ieškomas ekskursijas.

If you would like to change the date of your excursions, this is usually not a problem. However, it depends on every activity’s policy. But please contact us to discuss the possibilities.

Visada stengiamės nuolat atnaujinti tvarkaraštį, tačiau užimtumo metu gali nutikti taip, kad užsisakysite vietą, bet ekskursija jau bus visiškai užpildyta. Tokiu atveju Club Canary komanda kuo greičiau su jumis susisieks, kad rastų sprendimą. Jei sprendimo rasti nepavyks, visa suma bus grąžinta. Jei data užblokuota, tai reiškia, kad tą dieną ekskursija neįmanoma. Bet kad būtumėte tikri, paklauskite mūsų per tiesioginį pokalbį!

As soon as you’ve booked your excursion, our office team will process it and figure out all the details for you. After that, we will forward the ticket to you via WhatsApp or email (please check spam just to be sure). Usually, it goes fast and you can calculate about 15-60 minutes for it during office hours: 7 days a week from 9:00 AM to 22:00 PM. If you made the order outside of the office hours, it may take a bit longer. We will always do our best to check your order as soon as possible and forward your ticket. If you are worried about the progress of your order, please contact us.

Jei gavote ekskursijos bilietą, bet informacija (pvz., data, laikas, užsakymų skaičius) yra neteisinga, nedelsdami susisiekite su mumis. Mes kuo greičiau ištaisysime bilietą ir atsiųsime jums naują bilietą.

Į kai kurias ekskursijas Tenerifėje vaikams leidžiama vykti vieniems, jei jie turi tėvų leidimą. Beveik visos mūsų siūlomos ekskursijos yra pritaikytos vaikams, be to, Tenerifėje turime keletą užsiėmimų, kuriuos galima lankyti ir su kūdikiais. Specialias kainas ir skirtingas amžiaus ribas vaikams ir kūdikiams rasite ekskursijos aprašyme. Daugiau informacijos galite gauti naudodamiesi tiesioginiu pokalbiu.

Kai kuriose ekskursijose iki tam tikro amžiaus vaikams taikoma tam tikra kaina, tačiau kiekvienoje ekskursijoje ji skiriasi. Jei yra nustatyta kaina vaikui, ją rasite konkrečios veiklos aprašyme.

It is normal that you’re worried when you can’t swim that well but being able to swim is not a must. For every watersport in Tenerife, a trained guide and rescue vests are provided. The water activities and boat trips in Tenerife will not go far from the coast normally.

All our tickets are e-tickets so you only need a mobile device to show your ticket on the excursion. 

To fill in your discount code, follow the next steps – 1: Go to the shopping cart (right above in the corner of the screen). 2: Check if your order is correct. 3: Under the order, you can find the “Coupon Code” in a white stroke. 4: Type your discount code there and click on the ‘’apply code’’. Now you should see ‘’Coupon code applied successfully’’. If you don’t see this, check if you filled in the code correctly. 5: When you scroll down, you can see that the total amount has changed and now you are ready to proceed to checkout!

On rare occasions, it is possible that the sun may have disappeared during the day of your activity in Tenerife but that doesn’t mean that the excursion will be less great. Sometimes it is a good thing so that you can spend a sunny day relaxing on the beach. In case of a nasty calima or if the weather conditions in Tenerife are too bad for the excursion to take place, we will find another solution free of charge.

If you don’t show up for the excursion or are too late and miss the excursion, no refund will be made. Places are lost because of this and the outstanding payment on arrival must be made anyways. When this happens, send us a message because in many cases we might be able to reschedule you or offer you another activity for the day with an extra discount.

If it’s your first time on the island or you have been so many times that you don’t know what else to do. Do not hesitate to contact our team of experts that will advice, guide and book for you the greatest experiences. Check out our wonderful Tenerife Tourist Quiz.

Every customer booking from now until further notice will get access to our amazing full guide that includes information such as: best restaurants, beautiful beach, night life, local recipes and lot more!

We’d be happy to answer any questions that you may have. Our team will help you find the excursion that fits your needs. Feel free to contact us by phone, email or our online chat. You’re more than welcome at our office in Plaza del Duque as well! Stay up to date with news and offers from Club Canary via "Facebook""Instagram"LinkedIn"YouTube" ir Pinterest!

Club Canary biuro adresas: Calle Londres, Centro Comercial Plaza del Duque, Floor -1, B-35, 38660 Costa Adeje, Tenerifė
Biuro darbo laikas: 7 days a week from 09:00 AM to 22:00 PM
Pokalbiai gyvai: Prie mūsų tiesioginio pokalbio galite prisijungti tiesiog spustelėję mygtuką dešiniajame svetainės kampe. Galimas tik darbo valandomis.
Telefonas: +34 604 105 055
El. paštas: office@clubcanary.com

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