FAQ

And for that, we are thankful to you! That’s why we’ve picked almost every possible question you can have to improve your experience. And if not, our team is only 1 click away to answer any questions you still may have.

Club Canary only takes a deposit for most services with only few exceptions. This is to encourage advance bookings and allow you to easily book several activities at once. However, every activity has their own cancellation policy. You can find this information in every experience description.

When you book your trip, you only pay a deposit. This is described as “Deposit” the deposit serves as a prepayment and is taken from the total amount you have to pay. “Arrival” means the outstanding amount that still needs to be paid. This has to be paid on the day of your activity at the location itself to the tour guide or the reception. Please note some payments on arrival must be made in cash. Therefore, always make sure to check the notes on your order confirmation. If you are still not sure or have doubts about it, our team will be happy to assist you!

Na všetky výlety Club Canary sa vzťahuje naša záruka najlepšej ceny. To znamená, že si môžete byť istí, že nikde inde nenájdete rovnako výhodnú exkurziu za nižšiu cenu. Ak áno, rozdiel vám vrátime!

If you need to cancel your booking, Club Canary will always issue a full refund if the cancellation policy of your experience allows it. You can find this information at the description of every experience. Cancellations made less than 24 hours before are not entitled to refunds.

When you book in advance, you can be sure that you have a spot for the required day. During the holiday period, most of the excursions in Tenerife are fully booked for a few days straight and during the slower season, it will give us enough time to find the minimal amount of people required to make the excursion happen.

Výlety a exkurzie na Tenerife pokračujú ako zvyčajne, pričom sa prijímajú mimoriadne hygienické opatrenia. Používané dopravné prostriedky budú po každom použití riadne vyčistené a vydezinfikované. Majitelia exkurzií sa budú snažiť, aby boli skupiny menšie, aby sa mohol dodržať väčší odstup. Ak nebude možné dodržať dostatočný odstup, budú sa nosiť ústne masky, ale to závisí od každej exkurzie. Ak máte akékoľvek otázky týkajúce sa opatrení prijímaných proti koronavírusu počas exkurzie, neváhajte nás kontaktovať.

If you’re looking for something special, you’ve come to the right place! In addition to excursion programs put together for your group, we also have connections with hotels, restaurants and clubs in Tenerife. Our team will be more than happy to plan something unforgettable for you! This is the perfect option for business groups, school groups, sports groups, bachelor parties and for everyone else that wants to have a good time in Tenerife. Kontaktujte nás to discuss all the possibilities.

Chceli by ste mať o všetky svoje aktivity postarané ešte pred príchodom na Tenerife? Alebo chcete osobnú radu či máte otázky týkajúce sa výletov? Potom si s nami môžete dohodnúť bezplatné stretnutie cez Skype alebo FaceTime prostredníctvom živého rozhovoru alebo e-mailu.

Club Canary offers you 14 different payment methods including payment in cash, Ideal, Paypal, Credit card, Bancontact, Belfius, KBC/CBC, Bank transfer, EPS, Giropay, ING home, Przelewy24, SOFORT banking and My bank.

Na Tenerife si každý nájde niečo pre seba! Naši partneri a my sa budeme snažiť pomôcť ľuďom, ktorí to potrebujú. Na Tenerife máme určité výlety, ktoré sú vhodné pre vozíčkarov alebo kde sa personál môže venovať osobe, ktorá to potrebuje, navyše. V prípade akýchkoľvek otázok alebo ďalších informácií nás prosím kontaktujte.

Ak hľadáte výlet na Tenerife, ale nenájdete ho na našej webovej stránke, neváhajte nám zavolať alebo poslať správu. Často aktualizujeme našu ponuku výletov a možno máme výlet, ktorý hľadáte, pripravený na umiestnenie na internete. Vždy sa snažíme poskytnúť všetky výlety, ktoré hľadáte.

If you would like to change the date of your excursions, this is usually not a problem. However, it depends on every activity’s policy. But please contact us to discuss the possibilities.

Vždy sa snažíme aktualizovať rozvrh, ale počas rušných období sa môže stať, že si rezervujete miesto, ale výlet je už plne obsadený. V takom prípade vás bude tím Club Canary čo najskôr kontaktovať, aby sme našli riešenie. Ak riešenie nebude možné, celá suma bude vrátená. Ak je dátum zablokovaný, znamená to, že exkurzia nie je v daný deň možná. Pre istotu sa nás však opýtajte prostredníctvom nášho chatu!

As soon as you’ve booked your excursion, our office team will process it and figure out all the details for you. After that, we will forward the ticket to you via WhatsApp or email (please check spam just to be sure). Usually, it goes fast and you can calculate about 15-60 minutes for it during office hours: 7 days a week from 9:00 AM to 22:00 PM. If you made the order outside of the office hours, it may take a bit longer. We will always do our best to check your order as soon as possible and forward your ticket. If you are worried about the progress of your order, please contact us.

Ak ste dostali vstupenku na výlet, ale údaje (napríklad dátum, čas, počet rezervácií) sú nesprávne, okamžite nás kontaktujte. Čo najskôr lístok opravíme a nový lístok vám zašleme späť.

Na niektoré výlety na Tenerife môžu ísť deti samy, ak majú povolenie od rodičov. Takmer všetky výlety, ktoré ponúkame, sú vhodné pre deti a máme niekoľko aktivít na Tenerife, ktoré možno absolvovať aj s bábätkami. Špeciálne ceny a rôzne vekové obmedzenia pre deti a bábätká nájdete v popise výletu. Viac informácií získate prostredníctvom chatu naživo.

Niektoré výlety majú cenu pre deti do určitého veku, ale tá sa líši pre každý výlet. Ak je cena pre dieťa stanovená, nájdete ju v popise konkrétnej aktivity.

It is normal that you’re worried when you can’t swim that well but being able to swim is not a must. For every watersport in Tenerife, a trained guide and rescue vests are provided. The water activities and boat trips in Tenerife will not go far from the coast normally.

All our tickets are e-tickets so you only need a mobile device to show your ticket on the excursion. 

To fill in your discount code, follow the next steps – 1: Go to the shopping cart (right above in the corner of the screen). 2: Check if your order is correct. 3: Under the order, you can find the “Coupon Code” in a white stroke. 4: Type your discount code there and click on the ‘’apply code’’. Now you should see ‘’Coupon code applied successfully’’. If you don’t see this, check if you filled in the code correctly. 5: When you scroll down, you can see that the total amount has changed and now you are ready to proceed to checkout!

On rare occasions, it is possible that the sun may have disappeared during the day of your activity in Tenerife but that doesn’t mean that the excursion will be less great. Sometimes it is a good thing so that you can spend a sunny day relaxing on the beach. In case of a nasty calima or if the weather conditions in Tenerife are too bad for the excursion to take place, we will find another solution free of charge.

If you don’t show up for the excursion or are too late and miss the excursion, no refund will be made. Places are lost because of this and the outstanding payment on arrival must be made anyways. When this happens, send us a message because in many cases we might be able to reschedule you or offer you another activity for the day with an extra discount.

If it’s your first time on the island or you have been so many times that you don’t know what else to do. Do not hesitate to contact our team of experts that will advice, guide and book for you the greatest experiences. Check out our wonderful Tenerife Tourist Quiz.

Every customer booking from now until further notice will get access to our amazing full guide that includes information such as: best restaurants, beautiful beach, night life, local recipes and lot more!

We’d be happy to answer any questions that you may have. Our team will help you find the excursion that fits your needs. Feel free to contact us by phone, email or our online chat. You’re more than welcome at our office in Plaza del Duque as well! Stay up to date with news and offers from Club Canary via FacebookInstagramLinkedInYouTube a Pinterest!

Adresa kancelárie Club Canary: Calle Londres, Centro Comercial Plaza del Duque, Floor -1, B-35, 38660 Costa Adeje, Tenerife
Otváracie hodiny kancelárie: 7 days a week from 09:00 AM to 22:00 PM
Živý chat: K nášmu chatu naživo sa dostanete jednoduchým kliknutím na tlačidlo v pravom rohu webovej stránky. K dispozícii len počas úradných hodín.
Telefón: +34 604 105 055
E-mail: office@clubcanary.com

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