FAQ
And for that, we are thankful to you! Thatās why weāve picked almost every possible question you can have to improve your experience. And if not, our team is onlyĀ 1 click awayĀ to answer any questions you still may have.
Club Canary only takes a deposit for most services with only few exceptions. This is to encourage advance bookings and allow you to easily book several activities at once. However, every activity has their own cancellation policy. You can find this information in every experience description.
When you book your trip, you only pay a deposit. This is described as āDepositā the deposit serves as a prepayment and is taken from the total amount you have to pay. āArrivalā means the outstanding amount that still needs to be paid. This has to be paid on the day of your activity at the location itself to the tour guide or the reception. Please note some payments on arrival must be made in cash. Therefore, always make sure to check the notes on your order confirmation. If you are still not sure or have doubts about it, our team will be happy to assist you!
Todas las excursiones de Club Canary estĆ”n cubiertas por nuestra garantĆa de mejor valor. Esto significa que puede estar seguro de que no encontrarĆ” la misma excursión a un precio inferior en ningĆŗn otro sitio. Si lo hace, le devolveremos la diferencia.
If you need to cancel your booking, Club Canary will always issue a full refund if the cancellation policy of your experience allows it. You can find this information at the description of every experience. Cancellations made less than 24 hours before are not entitled to refunds.
When you book in advance, you can be sure that you have a spot for the required day. During the holiday period, most of the excursions in Tenerife are fully booked for a few days straight and during the slower season, it will give us enough time to find the minimal amount of people required to make the excursion happen.
Las excursiones y tours en Tenerife continúan como de costumbre con medidas de higiene adicionales. Los medios de transporte utilizados se limpiarÔn y desinfectarÔn adecuadamente después de cada uso. Los propietarios de las excursiones harÔn todo lo posible para que los grupos sean mÔs pequeños y se pueda mantener una mayor distancia. Si no se puede mantener una distancia suficiente, se usarÔn mÔscaras bucales, pero esto depende de cada excursión. Si tiene alguna pregunta sobre las medidas que se toman contra el Coronavirus durante la excursión, no dude en ponerse en contacto con nosotros.
If youāre looking for something special, youāve come to the right place! In addition to excursion programs put together for your group, we also have connections with hotels, restaurants andĀ clubs in Tenerife. Our team will be more than happy to plan something unforgettable for you! This is the perfect option for business groups, school groups, sports groups, bachelor parties and for everyone else that wants to have a good time in Tenerife.Ā Póngase en contacto con nosotrosĀ to discuss all the possibilities.
ĀæLe gustarĆa tener todas sus actividades preparadas antes de venir a Tenerife? ĀæO tal vez quiere un consejo personal o tiene preguntas sobre las excursiones? Entonces puede programar una reunión gratuita por Skype o FaceTime con nosotros a travĆ©s del chat en vivo o por correo electrónico.
Club Canary offers you 14 different payment methods including payment in cash, Ideal, Paypal, Credit card, Bancontact, Belfius, KBC/CBC, Bank transfer, EPS, Giropay, ING home, Przelewy24, SOFORT banking and My bank.
En Tenerife hay algo que hacer para todos. Nuestros socios y nosotros haremos todo lo posible para ayudar a las personas que lo necesiten. Tenemos ciertas excursiones en Tenerife que son aptas para sillas de ruedas o en las que el personal puede dar una atención extra a la persona que lo necesite. Para cualquier pregunta o mÔs información, póngase en contacto con nosotros.
Si busca una excursión en Tenerife pero no la encuentra en nuestra pĆ”gina web, no dude en llamarnos o enviarnos un mensaje. Estamos actualizando nuestra oferta de excursiones con frecuencia y es posible que tengamos la excursión que busca lista para ponerla en lĆnea. Siempre nos esforzamos por ofrecerle todas las excursiones que busca.
If you would like to change the date of your excursions, this is usually not a problem. However, it depends on every activityās policy. But please contact us to discuss the possibilities.
Siempre tratamos de mantener la programación actualizada, pero en las Ć©pocas de mayor afluencia de pĆŗblico puede ocurrir que usted haya reservado una plaza pero la excursión ya estĆ© completa. En este caso, el equipo de Club Canary se pondrĆ” en contacto con usted lo antes posible para encontrar una solución. Si no es posible encontrar una solución, se le devolverĆ” el importe total. Si una fecha estĆ” bloqueada significa que la excursión no es posible ese dĆa. Pero para estar seguro, Ā”pregĆŗntanos a travĆ©s de nuestro chat en vivo!
As soon as youāve booked your excursion, our office team will process it and figure out all the details for you. After that, we will forward the ticket to you via WhatsApp or email (please check spam just to be sure). Usually, it goes fast and you can calculate about 15-60 minutes for it during office hours: 7 days a week from 9:00 AM to 22:00 PM. If you made the order outside of the office hours, it may take a bit longer. We will always do our best to check your order as soon as possible and forward your ticket. If you are worried about the progress of your order, please contact us.
Si ha recibido su billete de excursión pero la información (como la fecha, la hora o el número de reservas) es incorrecta, póngase en contacto con nosotros inmediatamente. Corregiremos el billete lo antes posible y le devolveremos el nuevo billete.
En algunas excursiones en Tenerife, los niƱos pueden ir solos, siempre que tengan el permiso de sus padres. Casi todas las excursiones que ofrecemos son aptas para niƱos y tenemos varias actividades en Tenerife que se pueden hacer tambiĆ©n con bebĆ©s. Puede encontrar los precios especiales y los diferentes lĆmites de edad para niƱos y bebĆ©s en la descripción de la excursión. Puede obtener mĆ”s información a travĆ©s del chat en vivo.
Algunas excursiones tienen un precio para niƱos hasta una determinada edad, pero difiere para cada excursión. Si hay un precio para niƱos, lo encontrarĆ”s en la descripción de la actividad especĆfica.
It is normal that youāre worried when you canāt swim that well but being able to swim is not a must. For everyĀ watersport in Tenerife, a trained guide and rescue vests are provided. The water activities andĀ boat trips in TenerifeĀ will not go far from the coast normally.
All our tickets are e-tickets so you only need a mobile device to show your ticket on the excursion.Ā
To fill in your discount code, follow the next steps ā 1: Go to the shopping cart (right above in the corner of the screen). 2: Check if your order is correct. 3: Under the order, you can find the āCoupon Codeā in a white stroke. 4: Type your discount code there and click on the āāapply codeāā. Now you should see āāCoupon code applied successfullyāā. If you donāt see this, check if you filled in the code correctly. 5: When you scroll down, you can see that the total amount has changed and now you are ready to proceed to checkout!
On rare occasions, it is possible that the sun may have disappeared during the day of your activity in Tenerife but that doesnāt mean that the excursion will be less great. Sometimes it is a good thing so that you can spend a sunny day relaxing on theĀ beach. In case of a nastyĀ calimaĀ or if the weather conditions in Tenerife are too bad for the excursion to take place, we will find another solution free of charge.
If you donāt show up for the excursion or are too late and miss the excursion, no refund will be made. Places are lost because of this and the outstanding payment on arrival must be made anyways. When this happens, send us a message because in many cases we might be able to reschedule you or offer you another activity for the day with an extra discount.
If itās your first time on the island or you have been so many times that you donāt know what else to do. Do not hesitate to contact our team of experts that will advice, guide and book for you the greatest experiences. Check out our wonderful Tenerife Tourist Quiz.
Every customer booking from now until further notice will get access to our amazing full guide that includes information such as: best restaurants, beautiful beach, night life, local recipes and lot more!
Weād be happy to answer any questions that you may have. Our team will help you find the excursion that fits your needs. Feel free to contact us by phone, email or our online chat. Youāre more than welcome atĀ our officeĀ in Plaza del Duque as well! Stay up to date with news and offers from Club Canary viaĀ Facebook,Ā Instagram,Ā LinkedIn,Ā YouTubeĀ yĀ Pinterest!
Dirección de la oficina Club Canary: Calle Londres, Centro Comercial Plaza del Duque, Planta -1, B-35, 38660 Costa Adeje, Tenerife
Horario de apertura de la oficina: 7 days a week from 09:00 AM to 22:00 PM
Chat en directo: Puede acceder a nuestro chat en vivo simplemente haciendo clic en el botón de la esquina derecha del sitio web. Sólo estÔ disponible durante el horario de oficina.
Teléfono: +34 604 105 055
Por correo electrónico: office@clubcanary.com