Club Canary FAQ

We cover six of the Canary Islands. Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Palma, and La Gomera.

We are based in Tenerife and work across all six. Each island has its own vetted local operators. From boat trips and volcano hikes to stargazing and private charters, if it is worth doing on these islands, we can usually arrange it.

Browse by island: Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Palma, and La Gomera.

Yes, and this is one of the best reasons to book with us.

Instead of booking each thing from a different seller, we plan your whole trip together. For example, you could book a boat trip and an island tour as one package, often at a better rate than booking them apart.

We handle the timing, the pickups, and the weather planning. One team, one contact, one clear plan. It is the easy way to do more in less time.

We have a special deals page for the biggest islands, where we gather the experiences we think are best priced and most worth it.

Take a look here: Tenerife deals, Gran Canaria deals, Fuerteventura deals, and Lanzarote deals.

You also get a discount on your first activity when you join our newsletter. Sign up on our newsletter page and we will send your code.

Payments are handled safely through Stripe, and PayPal is also available.

You can pay by card, Apple Pay, Google Pay, PayPal, Bancontact, and Wero (the new name for iDEAL). Spanish Bizum and Revolut Pay are rolling out too.

For many experiences you can also reserve now and pay the rest on the day. If we ever send you to a custom payment page, it is only for an amount already agreed with our team.

Often yes, but it depends on the activity, and we are honest about that upfront.

Each experience has its own rules, shown under the policy tab. Many offer free cancellation within a set time. Some, like boat parties, are stricter. A few deposits cannot be refunded.

If you need to move a date, just contact us and we will look at every option. You can read the full details in our refund policy and terms and conditions.

Big platforms list almost anyone who signs up. We do not.

Their model runs on affiliates and ads. Many blogs and writers promote them for commission, not because they know the operator, so a lot of the glowing links you see are paid placements, not real local advice. The platform earns either way.

We work the opposite way. We only operate in the Canary Islands, we know our operators in person, and we have tested most of the trips ourselves. We are usually cheaper too, and we back it with our best price guarantee.

We also make our own content, showing the real beauty of the islands, the stories, and the things we are genuinely excited for you to do. That is the difference. We are the locals you actually want helping you when something needs sorting, or when you just want honest advice, not a faceless company that only stays on top by buying ads.

We also build real packages across activities and islands, which the big sites do not. And we pay our taxes here, with a local team, so your money and your data stay in the islands instead of feeding another retargeting machine.

Hotel desks are friendly, but most just pass your booking to whoever pays them commission. They often act like part of the hotel, which lets them charge higher prices, but it is usually an outside agency renting the desk.

Here is the catch. That desk often does not say which company is really behind it, and it is hard to find clear info or real reviews about them. We have heard of guests in luxury hotels left calling a number because the agent was not even there. And if something goes wrong, you are stuck facing the same desk every day of your trip.

It is not 2002 anymore. You can book online in minutes, check the real policies and conditions, and read honest reviews from other guests first. Do not trust a desk just because it sits in your lobby. Too often that closeness is used to charge you more.

You deserve better. We are the local activity experts, we have tested the trips, and we are reachable every day from 08:00 to 22:00 if you need us. Clear info, fair prices, real people, before and after you book.

This is exactly the problem we were built to fix. Not all street sellers are bad, plenty are lovely, but the setup pushes a lot of them into tricks.

Most work alone on commission, ticket by ticket. So if your seller has a day off, the next person often will not help, because they did not earn from your booking. And when a slow day hits, some will say whatever it takes to close a sale, even things that are not true.

Watch the flyers too. The high price on them is often there on purpose, as a haggle anchor. A flyer might show a jet ski at 210€, then you get “offered” 150€ and feel like you won, when 150€ is simply the normal price you would find online anyway, sometimes cheaper. The big number is just there to make the discount feel real.

There are practical risks as well. Many take cash only, which often means the booking is barely registered, if at all. Many still use paper tickets, so if you lose it, you are stuck. And good luck fitting the real terms, the cancellation policy, and what to bring onto a little paper slip.

We do it the clear way. A registered company, a real office, public reviews, all-in prices you can check online, proper digital tickets, and honest packages when you book more than one thing. No games, and we are here from 08:00 to 22:00 if anything comes up.

A big agent sells the islands from a brochure, and the name alone makes people feel safe. But that trust is not always earned.

Here is how the model usually works. They get you in an info meeting on your first day, friendly on the surface, but really there to sell you the activities. Because of their volume they can reserve a private bus or boat and call it an exclusive experience, which makes it hard to compare the price, and it is often close to double. The catch is the same boat frequently runs as a normal shared tour anyway, just with other guests instead of only their clients.

They also tend to add higher prices, push the big-volume trips, and lock in suppliers on strict, high-commission contracts. The smaller, higher-quality local experiences usually get skipped, because they do not fit mass tourism. And with many of them there is no public place to leave a review, so you cannot check what other guests really thought.

Some people genuinely like that all-in-one, hand-held style, and that is fair. But if you would rather get more for your money, we run small-group experiences of much higher quality, or full private tours and private boat trips if you want the real exclusive thing. We live here, we know the captains and guides by name, our reviews are public, and we show you the trips actually worth doing.

Simple. We are local, honest, and fun, and we are here every day from 08:00 to 22:00.

We were one of the first to do this properly, and people loved it. We raised the bar for what a Canary Islands platform should be, clear, professional, and fair to both travelers and partners. We put real time into our writing so everything is easy to understand, honest, and actually enjoyable to read.

Over the years plenty of new sites have copied our texts, our style, even our photos, and used us as their blueprint. That is what happens when you do something well. The difference is simple: we are the original, and we are still the ones setting the standard.

On top of that, our prices are clear with no fake discounts, backed by our best price guarantee. We have a real local team that tests activities and gives straight advice, and far more options than most, from everyday tours to private VIP experiences. And we only do the Canary Islands. This is not a side project. It is all we do, and we do it properly.

Want the VIP side? Take a look at The Canary Club.

Live Legendary is not just our slogan, it is who we are for. We are built for people who want to get out, explore, meet new people, have a laugh, and make the best of every moment in the islands.

You will love us if you want honest advice instead of sales talk, clear rules with no hidden surprises, and real local people who actually know the trips. We mix quality, fun, and proper organization, whether you want an easy day out or a full VIP experience.

We are the perfect match for couples, families, groups of friends, and companies who want their time here done right. Come with good energy and a sense of adventure, and you will feel right at home with us.

Yes, and it is one of the biggest things we do. We run corporate outings, team building days, incentive trips, and full logistics for film and production crews, with more than 300 experiences to build from.

We do this across all the Canary Islands, and in Tenerife the options are on another level. Think beach clubs, private DJs, yachts, villas, and exclusive venues, including an exclusive hotel collaboration most agencies simply cannot get you into.

These projects run on the things that cannot be copied. Real local connections, senior people on the ground, planning over video calls and office visits, and a level of creativity and professionalism a template website cannot fake.

We handle groups from around 10 up to 200 people, with transport, safety, official invoices, multi-activity logistics, and video recaps. Whatever you have in mind, we can probably build it. See our team building page or just message us for a custom plan.

Yes. Next to everyday tours we arrange private yacht days, luxury boat charters, VIP programs, private jet charter, and helicopter transfers.

Because we work with high-volume partners, setting up private experiences is usually quick and smooth, and we can often get excellent rates. Luxury concierges around the world use us to arrange things for their own clients too.

If you want something private and exclusive, this is our home turf. See The Canary Club for the full VIP side.

Yes, and it makes a brilliant gift.

Our gift vouchers work across all six islands and on any experience, so the person you gift picks what they love. They are valid for two years, and the validity refreshes each time part of it is used, so the gift is never wasted.

Custom designs are available, and we are happy to help with bulk or company gifting. See our gift vouchers page for everything.

Yes, and these are some of the most special dates in the islands. They are also where we go all in. We are known for giving 100% on local events, and Forbes even featured us for our Carnival transfers.
We arrange experiences around Carnival, Christmas, New Year’s Eve, Three Kings, and other local celebrations, including things visitors do not easily find on their own.
These dates book up fast and often need planning ahead, so it is worth contacting us early. For New Year’s Eve, our team can guide you to the best options before they sell out.

Most activities run smoothly and we get very few complaints. But we would rather be honest than pretend everything is perfect.

Boat parties are popular, but the organizers can be strict and a bit disorganized, with the odd forgotten booking or missed pickup. Quad rentals can be tricky too, since a few people ignore the rules or arrive in no state to ride.

For these, we add clear warnings, stay honest, and often suggest nicer options. Most guests still have a great time. The risk is just a little higher.

A cloudy day does not always cancel a trip, and it can be the perfect excuse to save the beach for the sunshine.

If the weather makes an activity unsafe or impossible, like a strong Calima, the operator who runs it makes the final call.

When that happens, we help you find another date or a different solution at no extra cost. We cannot control the weather, but we will always sort it out fairly with you.

Club Canary is owned by its founder, Roy Schijvens, who started the company on 16 August 2019. It is based in Costa Adeje, Tenerife.

Roy moved from the Netherlands and built Club Canary to make Canary Islands trips safer, clearer, and better organized. It is run under Schijvens Group SL, alongside his other companies and projects in the islands. Everything is fully registered, with real customer care and a real local team.

You are welcome to visit our office by appointment. We are a real local company you can come and meet, not a faceless website.

The Canary Club is our private, invitation-only concierge service. It is the most exclusive side of Club Canary.

It is built for small luxury groups who want the islands handled at the highest level, with direct access to people and places we do not share publicly. Members get senior personal handling and a few doors most visitors never see.

That is all we will say here. If you know, you know. Curious? Take a look at The Canary Club.

Plenty. Every member of our team speaks fluent English, and many speak Spanish and Italian too.

We almost always have someone available in Dutch, German, and French. Depending on the day and who is on shift, we often cover more, like Russian, Polish, Romanian, and others.

Our website is also available in 20 languages, so you can read and book in the one you are comfortable with. Not sure? Just message us in your own language and we will find someone to help.

Right after you book, you get an email confirming we received your order.

Our team then checks the details with the operator. Once it is set, we send your final confirmation and any tickets by email or WhatsApp, as quickly as we can.

Booking last minute? Message us and we will hurry it along. If you do not see anything, check your spam folder, then just ask us.

Yes. Payments are handled by trusted providers like Stripe and PayPal, and we never see or store your full card details.

We are a registered company based in the south of Tenerife in a prime location, with public reviews and clear all-in pricing. You can read the details in our refund policy and terms and conditions.

One tip. Only ever pay through our official website or a link sent by our team. If something looks off, message us first.

Mostly real people. On WhatsApp, phone, and email you reach our local team during working hours.

In 2026 we also added Sunny, our digital assistant on the live chat. Sunny answers simple questions fast and is always clearly shown as digital. Outside working hours, Sunny may reply first.

You can ask for a real person at any time and our team takes over. Technology for speed, real people for everything that matters.

We can talk on the phone, but for anything to do with your booking we prefer it in writing, and that is to protect you.

Everything we arrange runs through our system, linked to your order. When it is written down, you have a clear record of the price, the time, and exactly what was agreed. Nothing gets lost, and there is no “but on the phone you said” confusion later. For that reason our team confirms prices and arrangements in writing, not verbally over a call.

Messages also save you time. A quick call like “where is my driver” means we first have to find who you are and your order number. Send your name and order number by WhatsApp or email and we can answer in seconds. And because we cover several islands and hundreds of activities, “I want a jet ski” is much clearer in a message where we can send you the exact options and prices.

So the fastest, safest way to reach us is WhatsApp or email, every day from 08:00 to 22:00. We write back in your language, with everything clear and on record.