FAQ

And for that, we are thankful to you! That’s why we’ve picked almost every possible question you can have to improve your experience. And if not, our team is only 1 click away to answer any questions you still may have.

Club Canary only takes a deposit for most services with only few exceptions. This is to encourage advance bookings and allow you to easily book several activities at once. However, every activity has their own cancellation policy. You can find this information in every experience description.

When you book your trip, you only pay a deposit. This is described as “Deposit” the deposit serves as a prepayment and is taken from the total amount you have to pay. “Arrival” means the outstanding amount that still needs to be paid. This has to be paid on the day of your activity at the location itself to the tour guide or the reception. Please note some payments on arrival must be made in cash. Therefore, always make sure to check the notes on your order confirmation. If you are still not sure or have doubts about it, our team will be happy to assist you!

Visām Club Canary ekskursijām ir mūsu vislabākās cenas garantija. Tas nozīmē, ka varat būt droši, ka tikpat izdevīgu ekskursiju par zemāku cenu neatradīsiet nekur citur. Ja atradīsiet, mēs jums atmaksāsim starpību!

If you need to cancel your booking, Club Canary will always issue a full refund if the cancellation policy of your experience allows it. You can find this information at the description of every experience. Cancellations made less than 24 hours before are not entitled to refunds.

When you book in advance, you can be sure that you have a spot for the required day. During the holiday period, most of the excursions in Tenerife are fully booked for a few days straight and during the slower season, it will give us enough time to find the minimal amount of people required to make the excursion happen.

Ekskursijas un ekskursijas Tenerifē turpinās kā parasti, veicot papildu higiēnas pasākumus. Izmantotie transportlīdzekļi pēc katras izmantošanas tiks pienācīgi iztīrīti un dezinficēti. Ekskursiju īpašnieki darīs visu iespējamo, lai grupas būtu mazākas un varētu ievērot lielāku distanci. Ja nebūs iespējams ievērot pietiekamu distanci, tiks nēsātas mutes maskas, bet tas ir atkarīgs no katras ekskursijas. Ja jums ir kādi jautājumi par pasākumiem, kas tiek veikti pret koronavīrusu ekskursijas laikā, lūdzu, sazinieties ar mums.

If you’re looking for something special, you’ve come to the right place! In addition to excursion programs put together for your group, we also have connections with hotels, restaurants and clubs in Tenerife. Our team will be more than happy to plan something unforgettable for you! This is the perfect option for business groups, school groups, sports groups, bachelor parties and for everyone else that wants to have a good time in Tenerife. Sazinieties ar mums to discuss all the possibilities.

Vai vēlaties, lai par visām jūsu aktivitātēm būtu parūpējušies pirms ierašanās Tenerifē? Vai varbūt vēlaties saņemt kādu personīgu padomu vai jums ir jautājumi par ekskursijām? Tad jūs varat sarunāt bezmaksas Skype vai FaceTime tikšanos ar mums, izmantojot tērzēšanu vai e-pastu.

Club Canary offers you 14 different payment methods including payment in cash, Ideal, Paypal, Credit card, Bancontact, Belfius, KBC/CBC, Bank transfer, EPS, Giropay, ING home, Przelewy24, SOFORT banking and My bank.

Tenerifē ir ko darīt ikvienam! Mūsu partneri un mēs darīsim visu iespējamo, lai palīdzētu cilvēkiem, kuriem tas ir nepieciešams. Mums ir noteiktas ekskursijas Tenerifē, kas ir piemērotas cilvēkiem ratiņkrēslos vai kurās personāls var veltīt papildu uzmanību cilvēkam, kam tas nepieciešams. Ja rodas jautājumi vai nepieciešama papildu informācija, lūdzu, sazinieties ar mums.

Ja meklējat kādu ekskursiju Tenerifē, bet nevarat to atrast mūsu vietnē, lūdzu, nekautrējieties mums piezvanīt vai nosūtīt ziņu. Mēs bieži atjauninām savu ekskursiju piedāvājumu, un, iespējams, jūsu meklētā ekskursija ir gatava ievietošanai tiešsaistē. Mēs vienmēr darām visu iespējamo, lai piedāvātu visas ekskursijas, ko meklējat.

If you would like to change the date of your excursions, this is usually not a problem. However, it depends on every activity’s policy. But please contact us to discuss the possibilities.

Mēs vienmēr cenšamies uzturēt grafiku aktuālu, taču aizņemtības laikā var gadīties, ka esat rezervējis vietu, bet ekskursija jau ir pilnībā aizņemta. Šādā gadījumā Club Canary komanda sazināsies ar jums pēc iespējas ātrāk, lai rastu risinājumu. Ja risinājums nebūs iespējams, tiks atmaksāta visa summa. Ja datums ir bloķēts, tas nozīmē, ka ekskursija šajā dienā nav iespējama. Bet, lai pārliecinātos, jautājiet mums, izmantojot mūsu tērzēšanu tiešraidē!

As soon as you’ve booked your excursion, our office team will process it and figure out all the details for you. After that, we will forward the ticket to you via WhatsApp or email (please check spam just to be sure). Usually, it goes fast and you can calculate about 15-60 minutes for it during office hours: 7 days a week from 9:00 AM to 22:00 PM. If you made the order outside of the office hours, it may take a bit longer. We will always do our best to check your order as soon as possible and forward your ticket. If you are worried about the progress of your order, please contact us.

Ja esat saņēmis ekskursijas biļeti, bet informācija (piemēram, datums, laiks, rezervāciju skaits) ir nepareiza, lūdzu, nekavējoties sazinieties ar mums. Mēs pēc iespējas ātrāk labosim biļeti un nosūtīsim jums atpakaļ jaunu biļeti.

Dažās Tenerifes ekskursijās bērni drīkst doties vieni, ja vien ir vecāku atļauja. Gandrīz visas mūsu piedāvātās ekskursijas ir piemērotas bērniem, un mums ir vairākas aktivitātes Tenerifē, kuras var veikt arī ar mazuļiem. Ekskursijas aprakstā varat atrast īpašās cenas un dažādus vecuma ierobežojumus bērniem un zīdaiņiem. Sīkāku informāciju var iegūt, izmantojot tērzēšanu tiešraidē.

Dažās ekskursijās ir noteikta cena bērniem līdz noteiktam vecumam, taču katrai ekskursijai tā ir atšķirīga. Ja ir noteikta cena bērnam, to atradīsiet konkrētās aktivitātes aprakstā.

It is normal that you’re worried when you can’t swim that well but being able to swim is not a must. For every watersport in Tenerife, a trained guide and rescue vests are provided. The water activities and boat trips in Tenerife will not go far from the coast normally.

All our tickets are e-tickets so you only need a mobile device to show your ticket on the excursion. 

To fill in your discount code, follow the next steps – 1: Go to the shopping cart (right above in the corner of the screen). 2: Check if your order is correct. 3: Under the order, you can find the “Coupon Code” in a white stroke. 4: Type your discount code there and click on the ‘’apply code’’. Now you should see ‘’Coupon code applied successfully’’. If you don’t see this, check if you filled in the code correctly. 5: When you scroll down, you can see that the total amount has changed and now you are ready to proceed to checkout!

On rare occasions, it is possible that the sun may have disappeared during the day of your activity in Tenerife but that doesn’t mean that the excursion will be less great. Sometimes it is a good thing so that you can spend a sunny day relaxing on the beach. In case of a nasty calima or if the weather conditions in Tenerife are too bad for the excursion to take place, we will find another solution free of charge.

If you don’t show up for the excursion or are too late and miss the excursion, no refund will be made. Places are lost because of this and the outstanding payment on arrival must be made anyways. When this happens, send us a message because in many cases we might be able to reschedule you or offer you another activity for the day with an extra discount.

If it’s your first time on the island or you have been so many times that you don’t know what else to do. Do not hesitate to contact our team of experts that will advice, guide and book for you the greatest experiences. Check out our wonderful Tenerife Tourist Quiz.

Every customer booking from now until further notice will get access to our amazing full guide that includes information such as: best restaurants, beautiful beach, night life, local recipes and lot more!

We’d be happy to answer any questions that you may have. Our team will help you find the excursion that fits your needs. Feel free to contact us by phone, email or our online chat. You’re more than welcome at our office in Plaza del Duque as well! Stay up to date with news and offers from Club Canary via FacebookInstagramLinkedInYouTube un Pinterest!

Club Canary biroja adrese: Calle Londres, Centro Comercial Plaza del Duque, Floor -1, B-35, 38660 Costa Adeje, Tenerife
Biroja darba laiks: 7 days a week from 09:00 AM to 22:00 PM
Tērzēšana tiešraidē: Jūs varat piekļūt mūsu tērzēšanai tiešraidē, vienkārši noklikšķinot uz pogas tīmekļa vietnes labajā stūrī. Pieejama tikai darba laikā.
Tālrunis: +34 604 105 055
E-pasts: office@clubcanary.com

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