FAQ

And for that, we are thankful to you! That’s why we’ve picked almost every possible question you can have to improve your experience. And if not, our team is only 1 click away to answer any questions you still may have.

Club Canary only takes a deposit for most services with only few exceptions. This is to encourage advance bookings and allow you to easily book several activities at once. However, every activity has their own cancellation policy. You can find this information in every experience description.

When you book your trip, you only pay a deposit. This is described as “Deposit” the deposit serves as a prepayment and is taken from the total amount you have to pay. “Arrival” means the outstanding amount that still needs to be paid. This has to be paid on the day of your activity at the location itself to the tour guide or the reception. Please note some payments on arrival must be made in cash. Therefore, always make sure to check the notes on your order confirmation. If you are still not sure or have doubts about it, our team will be happy to assist you!

Kõik Club Canary ekskursioonid on kaetud meie parima hinna ja kvaliteedi garantiiga. See tähendab, et võite olla kindel, et te ei leia sama hea hinnaga ekskursiooni kuskilt mujalt. Kui leiate, siis tagastame teile vahe!

If you need to cancel your booking, Club Canary will always issue a full refund if the cancellation policy of your experience allows it. You can find this information at the description of every experience. Cancellations made less than 24 hours before are not entitled to refunds.

When you book in advance, you can be sure that you have a spot for the required day. During the holiday period, most of the excursions in Tenerife are fully booked for a few days straight and during the slower season, it will give us enough time to find the minimal amount of people required to make the excursion happen.

Ekskursioonid ja ekskursioonid Tenerifel jätkuvad tavapäraselt, kusjuures võetakse täiendavaid hügieenimeetmeid. Kasutatavad transpordivahendid puhastatakse ja desinfitseeritakse nõuetekohaselt pärast iga kasutamist. Ekskursioonide omanikud teevad kõik endast oleneva, et hoida grupid väiksemad, et oleks võimalik hoida rohkem distantsi. Kui piisavat vahemaad ei ole võimalik hoida, kantakse suumaskid, kuid see sõltub igast ekskursioonist. Kui teil on küsimusi seoses koronaviiruse vastu võetavate meetmetega ekskursiooni ajal, võtke meiega julgelt ühendust.

If you’re looking for something special, you’ve come to the right place! In addition to excursion programs put together for your group, we also have connections with hotels, restaurants and clubs in Tenerife. Our team will be more than happy to plan something unforgettable for you! This is the perfect option for business groups, school groups, sports groups, bachelor parties and for everyone else that wants to have a good time in Tenerife. Võtke meiega ühendust to discuss all the possibilities.

Kas soovite, et kõik teie tegevused oleksid ette valmistatud enne Tenerifele tulekut? Või äkki soovite isiklikku nõu või teil on küsimusi ekskursioonide kohta? Siis saate meiega tasuta Skype'i või FaceTime'i kohtumise kokku leppida live-chati või e-posti teel.

Club Canary offers you 14 different payment methods including payment in cash, Ideal, Paypal, Credit card, Bancontact, Belfius, KBC/CBC, Bank transfer, EPS, Giropay, ING home, Przelewy24, SOFORT banking and My bank.

Tenerifel on igaühele midagi teha! Meie partnerid ja meie anname endast parima, et aidata inimesi, kes seda vajavad. Meil on Tenerifel teatud ekskursioonid, mis on ratastoolisõbralikud või kus personal saab pakkuda abivajajale lisatähelepanu. Küsimuste või lisateabe saamiseks võtke meiega ühendust.

Kui otsite Tenerifel ekskursiooni, kuid ei leia seda meie veebilehelt, siis helistage meile või saatke meile sõnum. Me uuendame oma ekskursioonide pakkumist sageli ja võib-olla on meil teie otsitud ekskursioon valmis, et seda internetti panna. Anname alati endast parima, et pakkuda kõiki ekskursioone, mida te otsite.

If you would like to change the date of your excursions, this is usually not a problem. However, it depends on every activity’s policy. But please contact us to discuss the possibilities.

Püüame alati hoida ajakava ajakohasena, kuid kiire ajal võib juhtuda, et olete broneerinud koha, kuid ekskursioon on juba täis. Sellisel juhul võtab Club Canary meeskond teiega võimalikult kiiresti ühendust, et leida lahendus. Kui lahendust ei ole võimalik leida, siis tagastatakse kogu summa. Kui kuupäev on blokeeritud, tähendab see, et ekskursioon ei ole sel päeval võimalik. Aga et olla kindel, küsige meie live-chat'i kaudu!

As soon as you’ve booked your excursion, our office team will process it and figure out all the details for you. After that, we will forward the ticket to you via WhatsApp or email (please check spam just to be sure). Usually, it goes fast and you can calculate about 15-60 minutes for it during office hours: 7 days a week from 9:00 AM to 22:00 PM. If you made the order outside of the office hours, it may take a bit longer. We will always do our best to check your order as soon as possible and forward your ticket. If you are worried about the progress of your order, please contact us.

Kui olete saanud oma ekskursioonipileti, kuid teave (näiteks kuupäev, kellaaeg, broneeringute arv) on vale, võtke meiega viivitamatult ühendust. Me parandame pileti niipea kui võimalik ja saadame teile uue pileti tagasi.

Mõne Tenerife ekskursiooni puhul on lastel lubatud minna üksi, kui neil on vanemate luba. Peaaegu kõik meie pakutavad ekskursioonid on lapsesõbralikud ja meil on Tenerifel mitmeid tegevusi, mida saab teha ka koos beebidega. Erihinnad ja erinevad vanusepiirangud lastele ja beebidele leiate ekskursiooni kirjeldusest. Lisateavet saab live-chati kaudu.

Mõnel ekskursioonil on lapse hind kuni teatud vanuseni, kuid see on iga ekskursiooni puhul erinev. Kui on olemas lapse hind, leiate selle konkreetse tegevuse kirjeldusest.

It is normal that you’re worried when you can’t swim that well but being able to swim is not a must. For every watersport in Tenerife, a trained guide and rescue vests are provided. The water activities and boat trips in Tenerife will not go far from the coast normally.

All our tickets are e-tickets so you only need a mobile device to show your ticket on the excursion. 

To fill in your discount code, follow the next steps – 1: Go to the shopping cart (right above in the corner of the screen). 2: Check if your order is correct. 3: Under the order, you can find the “Coupon Code” in a white stroke. 4: Type your discount code there and click on the ‘’apply code’’. Now you should see ‘’Coupon code applied successfully’’. If you don’t see this, check if you filled in the code correctly. 5: When you scroll down, you can see that the total amount has changed and now you are ready to proceed to checkout!

On rare occasions, it is possible that the sun may have disappeared during the day of your activity in Tenerife but that doesn’t mean that the excursion will be less great. Sometimes it is a good thing so that you can spend a sunny day relaxing on the beach. In case of a nasty calima or if the weather conditions in Tenerife are too bad for the excursion to take place, we will find another solution free of charge.

If you don’t show up for the excursion or are too late and miss the excursion, no refund will be made. Places are lost because of this and the outstanding payment on arrival must be made anyways. When this happens, send us a message because in many cases we might be able to reschedule you or offer you another activity for the day with an extra discount.

If it’s your first time on the island or you have been so many times that you don’t know what else to do. Do not hesitate to contact our team of experts that will advice, guide and book for you the greatest experiences. Check out our wonderful Tenerife Tourist Quiz.

Every customer booking from now until further notice will get access to our amazing full guide that includes information such as: best restaurants, beautiful beach, night life, local recipes and lot more!

We’d be happy to answer any questions that you may have. Our team will help you find the excursion that fits your needs. Feel free to contact us by phone, email or our online chat. You’re more than welcome at our office in Plaza del Duque as well! Stay up to date with news and offers from Club Canary via FacebookInstagramLinkedInYouTube ja Pinterest!

Club Canary kontori aadress: Calle Londres, Centro Comercial Plaza del Duque, Floor -1, B-35, 38660 Costa Adeje, Tenerife
Kontori lahtiolekuajad: 7 days a week from 09:00 AM to 22:00 PM
Otse vestlus: Saate juurdepääsu meie live-chatile, klõpsates lihtsalt veebisaidi paremas nurgas asuvat nuppu. Kättesaadav ainult kontoritundide ajal.
Telefon: +34 604 105 055
E-post: office@clubcanary.com

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