FAQ

And for that, we are thankful to you! That’s why we’ve picked almost every possible question you can have to improve your experience. And if not, our team is only 1 click away to answer any questions you still may have.

Club Canary only takes a deposit for most services with only few exceptions. This is to encourage advance bookings and allow you to easily book several activities at once. However, every activity has their own cancellation policy. You can find this information in every experience description.

When you book your trip, you only pay a deposit. This is described as “Deposit” the deposit serves as a prepayment and is taken from the total amount you have to pay. “Arrival” means the outstanding amount that still needs to be paid. This has to be paid on the day of your activity at the location itself to the tour guide or the reception. Please note some payments on arrival must be made in cash. Therefore, always make sure to check the notes on your order confirmation. If you are still not sure or have doubts about it, our team will be happy to assist you!

所有Club Canary的游览项目都有我们的最佳价值保证。这意味着你可以确信,你不会在其他地方以更低的价格找到同样超值的游览项目。如果你找到了,我们将退还你的差价!

If you need to cancel your booking, Club Canary will always issue a full refund if the cancellation policy of your experience allows it. You can find this information at the description of every experience. Cancellations made less than 24 hours before are not entitled to refunds.

When you book in advance, you can be sure that you have a spot for the required day. During the holiday period, most of the excursions in Tenerife are fully booked for a few days straight and during the slower season, it will give us enough time to find the minimal amount of people required to make the excursion happen.

特内里费岛的游览和参观活动照常进行,并采取了额外的卫生措施。所使用的交通工具在每次使用后都会进行适当的清洁和消毒。游览公司将尽最大努力保持较小的团体,以便保持更多的距离。如果不能保持足够的距离,就会戴上口罩,但这取决于每次游览的情况。如果您对游览期间采取的预防冠状病毒的措施有任何疑问,请随时联系我们。

If you’re looking for something special, you’ve come to the right place! In addition to excursion programs put together for your group, we also have connections with hotels, restaurants and clubs in Tenerife. Our team will be more than happy to plan something unforgettable for you! This is the perfect option for business groups, school groups, sports groups, bachelor parties and for everyone else that wants to have a good time in Tenerife. 联系我们 to discuss all the possibilities.

您想在来特内里费之前就把所有的活动都安排好吗?或者您想得到一些个人建议或对游览项目有疑问?那么你可以通过实时聊天或电子邮件与我们安排一次免费的Skype或FaceTime会议。

Club Canary offers you 14 different payment methods including payment in cash, Ideal, Paypal, Credit card, Bancontact, Belfius, KBC/CBC, Bank transfer, EPS, Giropay, ING home, Przelewy24, SOFORT banking and My bank.

在特内里费岛,每个人都有事情可做!我们的合作伙伴和我们将尽最大努力帮助有需要的人。我们在特内里费岛有某些游览项目是适合轮椅的,或者工作人员可以对有需要的人给予额外的关注。如有任何问题或更多信息,请联系我们。

当您在寻找特内里费岛的游览项目,但在我们的网站上找不到时,请随时给我们打电话或给我们发信息。我们会经常更新我们的游览项目,我们可能已经准备好把你要找的游览项目放到网上。我们总是尽最大努力提供您所寻找的所有游览项目。

If you would like to change the date of your excursions, this is usually not a problem. However, it depends on every activity’s policy. But please contact us to discuss the possibilities.

我们总是努力保持最新的时间表,但在繁忙的时候,可能会发生你已经预订了一个位置,但游览路线已经被预订一空。在这种情况下,Club Canary团队会尽快与您联系,寻找解决方案。如果解决方案不可行,那么将退还全部款项。如果某个日期被封锁了,那就意味着这一天不可能进行游览。但为了确定,请通过我们的在线聊天询问我们!

As soon as you’ve booked your excursion, our office team will process it and figure out all the details for you. After that, we will forward the ticket to you via WhatsApp or email (please check spam just to be sure). Usually, it goes fast and you can calculate about 15-60 minutes for it during office hours: 7 days a week from 9:00 AM to 22:00 PM. If you made the order outside of the office hours, it may take a bit longer. We will always do our best to check your order as soon as possible and forward your ticket. If you are worried about the progress of your order, please contact us.

如果你收到了你的游览票,但信息(如日期、时间、预订人数)不正确,请立即与我们联系。我们会尽快更正门票,并将新的门票寄回给你。

在特内里费岛的一些游览项目中,只要得到父母的允许,儿童可以独自前往。我们提供的几乎所有游览项目都是对儿童友好的,而且我们在特内里费有几项活动也可以带着婴儿一起做。你可以在游览项目的描述中找到特殊的价格和对儿童和婴儿的不同年龄限制。更多信息可以通过在线聊天获得。

有些游览项目在一定年龄之前有儿童价格,但每个游览项目的价格都不同。如果有儿童价格,你可以在具体活动的描述中找到。

It is normal that you’re worried when you can’t swim that well but being able to swim is not a must. For every watersport in Tenerife, a trained guide and rescue vests are provided. The water activities and boat trips in Tenerife will not go far from the coast normally.

All our tickets are e-tickets so you only need a mobile device to show your ticket on the excursion. 

To fill in your discount code, follow the next steps – 1: Go to the shopping cart (right above in the corner of the screen). 2: Check if your order is correct. 3: Under the order, you can find the “Coupon Code” in a white stroke. 4: Type your discount code there and click on the ‘’apply code’’. Now you should see ‘’Coupon code applied successfully’’. If you don’t see this, check if you filled in the code correctly. 5: When you scroll down, you can see that the total amount has changed and now you are ready to proceed to checkout!

On rare occasions, it is possible that the sun may have disappeared during the day of your activity in Tenerife but that doesn’t mean that the excursion will be less great. Sometimes it is a good thing so that you can spend a sunny day relaxing on the beach. In case of a nasty calima or if the weather conditions in Tenerife are too bad for the excursion to take place, we will find another solution free of charge.

If you don’t show up for the excursion or are too late and miss the excursion, no refund will be made. Places are lost because of this and the outstanding payment on arrival must be made anyways. When this happens, send us a message because in many cases we might be able to reschedule you or offer you another activity for the day with an extra discount.

If it’s your first time on the island or you have been so many times that you don’t know what else to do. Do not hesitate to contact our team of experts that will advice, guide and book for you the greatest experiences. Check out our wonderful Tenerife Tourist Quiz.

Every customer booking from now until further notice will get access to our amazing full guide that includes information such as: best restaurants, beautiful beach, night life, local recipes and lot more!

We’d be happy to answer any questions that you may have. Our team will help you find the excursion that fits your needs. Feel free to contact us by phone, email or our online chat. You’re more than welcome at our office in Plaza del Duque as well! Stay up to date with news and offers from Club Canary via 脸书淘宝网ǞǞǞ录像带 和 萍水相逢!

Club Canary办公地址。 Calle Londres, Centro Comercial Plaza del Duque, Floor -1, B-35, 38660 Costa Adeje, Tenerife
办公室开放时间。 7 days a week from 09:00 AM to 22:00 PM
现场聊天。 您只需点击网站右上角的按钮,就可以进入我们的即时聊天。只在办公时间提供。
电话。 +34 604 105 055
电子邮件。 office@clubcanary.com

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