A clear, honest explanation of how Club Canary collects, stores, and protects your personal data. Built around your booking experience, not advertising profiles.
This Privacy Policy explains how Club Canary handles your personal data when you visit clubcanary.com, make a booking, or contact our team. We keep it simple. We only collect what we need for bookings, customer support, safety, and legal compliance. Club Canary is a trade name administered by Schijvens Group BV, registered in the Canary Islands, Spain.
Club Canary focuses on real local service, not data harvesting. We use organic marketing and word-of-mouth growth, not heavy tracking-based advertising. The goal of this page is to be honest about what we collect, why, and how you stay in control.
Less Is More
We collect only what we need to confirm your booking, send you the right tickets, support your trip, and meet Spanish legal requirements. We do not sell personal data. We do not build advertising profiles. We do not track you across the internet.
Schijvens Group BV
Club Canary is the trading name. The legal entity behind it is Schijvens Group SL, registered in the Canary Islands. All references to Club Canary in this policy include Schijvens Group SL where the legal context applies.
There are two main types of data Club Canary handles. Booking information that you provide, and basic technical information from your visit to our site.
To confirm the booking, brief the operator, and meet the lead traveller at the meeting point.
To send booking confirmations, tickets, important trip instructions, and follow-up support.
For pickups, last-minute meeting point changes, urgent updates, and WhatsApp support.
Activity, date, number of guests, hotel for pickup, language preference, any special notes.
Transaction IDs only. Club Canary never stores full credit card numbers or CVV codes.
Emails, WhatsApp chats, live chat conversations, and social media messages you send our team.
Browser type, device info, IP address, and general website usage. Used for security and performance.
Required by law or partner for certain bookings. Shared with the authority only, not stored after.
Please provide accurate contact details and use a secure email address. Wrong contact information can cause missed pickups, lost tickets, and delays. Club Canary cannot be responsible for problems caused by incorrect details we were given.
For a small number of bookings, Club Canary needs to collect a copy of your passport or identification. This is not something we enjoy asking for. It is required by the authority, the partner, or the law behind the booking.
When We Ask For Passport Or ID
Examples of bookings where we need ID include the Mount Teide wandelvergunning, certain government-controlled events, restricted nature reserves, and some VIP events. The authority needs to verify visitors in advance for safety, capacity, and legal reasons.
Resident Discounts
Sometimes Club Canary can offer a special resident discount on certain bookings. To qualify for that discount, we need proof of residency, normally a photo of your resident ID card. This is verified once and not stored after.
How We Share And Store These Documents
Passport photos and ID images are shared only with the partner or authority that needs to verify them. After verification, Club Canary does not save the document in our systems. If you sent the document by WhatsApp or email, our team is instructed to delete the message once the booking is registered. We do this carefully, but message deletion is not always perfect, with all due respect.
If you do not want to share a passport or ID copy for a booking that requires it, that booking cannot be confirmed. You can always check independently whether the activity legally requires identification (most are listed on the official Canary Islands or Spanish government websites). If you prefer, we are happy to suggest similar Club Canary activities that do not require ID.
Your personal data is used to:
Leden van De Kanarie Club, the private luxury concierge service of Club Canary, share more detailed preferences than standard travelers. We store this information carefully and only for the purpose of making each member’s trip better.
What We Store For Members
When you join The Canary Club, you fill in a short questionnaire. We collect allergies, favorite drinks, things you love, things you avoid, dietary requirements, and any other preferences you choose to share. This information helps us prepare every booking the way you like.
Where Member Data Is Stored
Member preferences are stored in a secure internal folder, restricted to senior team members only. Regular customer service agents do not have access. The folder is separated from our main CRM and main booking system.
How We Share Member Preferences
When we book a restaurant, venue, yacht, or activity for a member, we share the relevant preferences with the partner. For example, a chef receives the allergy list. A restaurant receives the seating preferences. Partners receive only what they need to deliver the experience well.
Your Right To Delete
Members can request deletion of stored preferences at any time. Send an email to discover@clubcanary.com of legal@clubcanary.com and the file is removed within a few working days. You can also update any individual preference at any time.
To protect honest clients and our partners, Club Canary performs basic checks when a booking looks unusual. Common triggers include payment card country not matching the booking details, fraud risk signals, repeated failed payments, or suspicious patterns flagged by our payment providers.
Our Stripe And PayPal History
Club Canary processes a high volume of bookings with very few chargebacks or disputes. Stripe, PayPal, and the major card networks know our history. This means honest clients with real issues get resolved quickly. Clients trying to abuse the system rarely succeed.
If Club Canary suspects a fraudulent booking (for example, stolen card use, identity theft, or chargeback abuse), we may cancel the booking and share relevant information with payment providers and, when legally required, with relevant authorities. We do this carefully and only when there is reasonable evidence.
We share personal data only when needed to deliver your booking. Never for advertising profiles. Never with random third parties.
Activity Partners
After your booking is confirmed, Club Canary normally shares the lead traveller’s name and phone number with the activity provider. The partner needs this to find you at the meeting point, send urgent updates, and contact you if you are late.
CRM And Communication Platform
We use a professional CRM platform called JivoChat to manage customer messages in one place. This includes website live chat, WhatsApp messages, email replies, and connected social media messages from Facebook and Instagram. All your messages with Club Canary are stored there to give you faster, better service.
When you message Club Canary on WhatsApp, Instagram, Facebook, or our live chat, those messages arrive in our shared CRM platform. Multiple customer service agents can see the conversation history. This is not one private agent. This is how we deliver consistent support and pick up where someone else left off. We treat your information professionally, but it is important you understand it is not a one-to-one private channel.
Payment Providers
Stripe, PayPal, and the credit card networks process payments on our behalf. They handle their own data under their own privacy policies and security standards.
Legal Obligations
We may share data if required by Spanish law, court order, tax authority request, or to protect our legal rights and prevent serious harm.
For certain ticketed activities, such as major theme park entries and specific events, the supplier may send entrance tickets closer to the date of your visit. This is a security measure that helps reduce ticket resale and misuse. Club Canary follows the supplier’s process.
Your Email Security Is Important
Please use a secure email address that only you can access. Club Canary strongly recommends a strong password and two-step verification (2FA). If your email account is compromised and tickets are stolen, shared, or used by someone else, this is not Club Canary’s responsibility.
If Tickets Are Compromised
If you tell us in time, we may be able to help by contacting the supplier and relevant authorities. In some cases, a police report may be required. Re-issuing tickets depends entirely on the supplier’s policy.
Club Canary communications are private by default. There are clear rules about what you can and cannot share publicly.
What You Can Share
You can share booking emails, ticket details, and meeting point information with your travel companions. Sending a screenshot of pickup details to your partner, family, or friend joining the activity is fine and encouraged. We want everyone in your group prepared.
What You Cannot Share Publicly
You may not post screenshots of Club Canary chats, WhatsApp conversations, or private email exchanges on review sites, social media, or any public platform. This includes screenshots used in negative reviews to embarrass us, posts intended to damage our reputation, or messages shared without our written permission.
Some clients have posted private WhatsApp screenshots publicly to pressure Club Canary into refunds or to damage our reputation. We do not give permission for that. Private chats may contain personal data, booking details, pricing offers unique to one client, and internal handling notes. Public posting causes real privacy and pricing problems for us, our partners, and other customers.
If You Have A Complaint
Honest complaints belong in honest places. Send them to our team through the website, email, or WhatsApp first. If unresolved, escalate through proper channels. Reviews about your actual activity experience are always welcome. Reviews built on private screenshots, designed to pressure refunds, are not.
Only @clubcanary.com Emails Are Official
Club Canary only sends official communication from email addresses ending in @clubcanary.com. If you receive a suspicious message from any other domain claiming to be us, it is most likely fraudulent. When in doubt, contact us through the website or reply to a confirmed @clubcanary.com email thread.
When Important, We Move To Email
For important issues, disputes, or legal situations, Club Canary moves communication to email. Email provides the clearest record of agreements and instructions. Messages on live chat, social DMs, and WhatsApp are mainly for support and may not be suitable as formal legal communication.
No Spam, Ever
Club Canary does not send weekly newsletters or random promotions. We respect your inbox. If we email you outside of your booking communication, it is because something genuinely useful is happening.
When We Actually Send Marketing
Marketing emails or WhatsApp updates from Club Canary are usually about major Canary Islands moments. Examples include Carnival in Santa Cruz de Tenerife, the Pope’s visit in 2026, New Year’s Eve programming, Christmas events, special multi-day festivals, and other one-off opportunities most travelers genuinely benefit from knowing about.
Sometimes Useful Canary Islands Information
We may also share helpful tips about traveling in the Canary Islands. New tour additions, weather warnings, recently opened venues, or insider information from our local team. The goal is to actually help, not to push sales.
How To Stop Receiving Marketing
You can unsubscribe from emails any time using the link at the bottom of any message. For WhatsApp marketing, simply reply and ask us to remove you. We respect every request immediately, no questions asked.
Cookies are small files stored on your device when you visit a website. Club Canary uses essential cookies for website functionality, basic analytics, and security. We do not use heavy tracking-based advertising cookies. You can control cookies through your browser settings at any time.
To learn more about cookies in general, visit allaboutcookies.org.
Club Canary focuses mainly on organic growth, word-of-mouth, partnerships, and direct marketing to existing customers. We do not run broad tracking-based advertising campaigns across the web. We do not aim to build advertising profiles of our users.
If we run limited campaigns for specific promotions, we do so in a simple way that respects privacy. If our advertising approach ever changes significantly, this Privacy Policy will be updated to reflect that.
We use professional security measures across our team and systems. No system is perfect, but Club Canary takes data protection seriously and continuously improves how we operate.
Club Canary uses secure servers, encrypted communication channels, and professional password management tools (including LastPass) across the team. Access to sensitive systems is restricted to senior team members and protected by two-factor authentication wherever possible. Payment data is processed by Stripe and PayPal directly, so we never store full card details on our servers.
Data Minimization
We aim to store the minimum amount of personal data needed to deliver a good and safe service. The less we hold, the less can ever be at risk.
Club Canary keeps booking records and communications as long as needed for customer service, Spanish legal compliance, accounting requirements, and fraud prevention. We aim to keep data minimal and relevant. We do not hold data indefinitely without a reason.
If you want us to delete data that is not legally required to retain, you can request it any time using the contact details below. We process every honest deletion request within a few working days.
If you are in the European Economic Area, GDPR gives you specific rights over your personal data. Club Canary respects every one of them.
Request a copy of the personal data Club Canary holds about you.
Ask us to correct inaccurate or outdated personal information.
Request deletion of your data where legally possible (right to be forgotten).
Ask us to limit how we process your data in certain situations.
Object to certain types of processing, including direct marketing.
Receive your data in a format that can be transferred to another service.
To exercise any of these rights, contact legal@clubcanary.com with a short description of your request. We respond to honest requests within the legally required timeframe.
Most Club Canary clients have a smooth, enjoyable experience and never need to read this page. The detailed rules above exist for the small number of cases where things go wrong, and to protect honest travelers, our partners, and our team.
If you are booking with the intention of making problems, abusing private data, sharing private chats publicly to pressure us, or trying to game our refund system, please book elsewhere. Club Canary does not accept this behavior. We protect honest clients carefully, and we ask honest clients to respect the privacy rules that protect everyone.
For more on cancellations, no-shows, and disputes, see our Terugbetalingsbeleid. For the full legal framework, see our Algemene Voorwaarden.
Club Canary may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The most recent version will always be on this page. Major changes will be communicated in advance where practical, especially for changes that affect existing members of The Canary Club.
Use the right address and we will respond faster. Most privacy questions are handled quickly.
If anything on this page is unclear or you want to exercise one of your GDPR rights, contact our legal team and we will respond honestly.
📧 Email Our Legal Team