Atlantic Star Tenerife

Atlantic Star boat trip

Atlantic Star excursion

Atlantic Star in Tenerife

1. For this boat trip, if you select the whale guarantee option, you are guaranteed to see whales. The whale watching tours we offer are carried out with the utmost respect, complying with all guidelines and regulations. We always maintain a safe distance to ensure the animals are not disturbed.
2. Do not forget your Club Canary ticket. You can have it on your phone or printed out.
3. Pack your swimwear, a towel and sunscreen.
4. The crew of this boat speaks several languages.
5. A maximum of 10 participants can join this tour.
6. Make sure you do not go on board with an empty stomach. Make sure you have not drunk any alcohol before boarding in order to minimise the chance of becoming seasick.
7. It is advisable to take a travel sickness tablet 30 minutes before departure.
8. On the boat, there are sunbathing spots and sitting areas in the shade. 
9. Children under the age of 16 must be accompanied by an adult.
10. There is a toilet and a room to change your clothes.
11. You will be asked to take your shoes off. Shoes and flip-flops will remain stored until the boat’s return to the port. 
    
12. Children under 1 year old are free, but you must put it in notes or let one of our agents know, as they count as persons for the capacity of the boat.
13. Please note that due to lack of space, wheelchairs are not allowed onboard. However, the boat has a wheelchair-access ramp, and the crew can assist or lift you to get you onboard safely. 
14. Smoking is allowed only at the back of the boat, where it will not disturb anyone.

Atlantic Star Puerto Colon

Below you will find all the necessary information regarding the start location.

1. Meeting point: Costa Adeje, Puerto Colón. Gate 0. This is in front of the sushi restaurant called Miishi.
2. You should attend at least 15 minutes before departure time.
3. The guide will pick you up in front of the gate, and then escort you to the boat.
4. There are spacious parking areas in the port of puerto colón. The hourly rate is approximately 1.20€.
5. Open the location on google maps, find here the departure location and the office of Club Canary. 
6. If you come to the departure point by yourself and want to use the drop-off service afterwards, indicate it on the order note.

Whale Watching Guarantee – Club Canary Exclusive

Guarantee Assurance:
At Club Canary, we're delighted to offer the whale guarantee. We want every traveler to experience the beauty of these majestic creatures in their natural habitat without feeling like they're taking a gamble with their booking.

Terms of the Guarantee:

1. Whale Sightings: The guarantee ensures sightings of whales, but not specific species. Most commonly, you may encounter the captivating pilot whales. For more about them, click here.
2. Nature's Unpredictability: While we guarantee sightings, it's crucial to understand that these are wild creatures. Sometimes, they may only surface briefly or show their fins. A sighting, even if it's just a fin spotted within 30 meters, qualifies as successful whale watching.
3. Seasickness Modifications: On rare occasions, the boat may need to return prematurely due to severe seasickness among passengers. In such instances, the whale guarantee fee will be refunded. However, compensation for not spotting whales isn't provided as it's beyond our control.
4. Weather Conditions: Occasionally, adverse weather may force a change in the route, or a trip might be cut short. In these cases, while solutions will be discussed with the manager, the whale guarantee does not apply.
5. Guarantee Applicability: The guarantee stands valid for a standard trip, without any special changes brought about by unforeseen events like illnesses, accidents, or sudden weather shifts.
6. Claiming a Refund: When we say "full refund," we mean the boat trip's cost. However, the 7.99€ guarantee fee isn't returned - think of it as your insurance cost. If you've chosen the whale sighting guarantee and didn't spot any whales or dolphins, get a confirmation from the Atlantic Star's captain. We'll process your refund based on this trustworthy captain's confirmation and any pictures taken during the trip. Remember, our team isn't on the boat, but we fully trust the Atlantic Star crew and rely on their honesty.

Existing Policy Additions:

1. Weather-related Cancellations: This experience heavily depends on suitable weather. If we have to cancel due to unsuitable weather conditions, you can either reschedule or receive a full refund.
2. Cancellation & Rescheduling: For individual bookings or groups of up to 4: Modify or cancel your trip for free up to 24 hours in advance.
   For group bookings of 5 or more: A 48-hour notice is required for free modifications or cancellations. Please reach out to us at office@clubcanary.com to initiate any changes or cancellations.
3. Late Cancellation/No-show: Refunds aren't provided for late cancellations or if you're late on the tour day.

Looking for more information? Check out Club Canary’s FAQ page.

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