Contact Club Canary
One local team for all six Canary Islands. Write to us in your own language, any day of the year, from 08:00 to 22:00. Real people, fast answers, everything in writing so nothing gets lost.
The Fastest Ways To Reach Us
Honest advice from the team itself: write to us. A message reaches all our agents at once, gets answered fast, and everything stays on record for you. Here is every official channel, in the order we recommend.
The fastest way for questions, bookings, and changes. Replies usually within minutes during support hours. One legal note: it is a business number, so you always have to message us first.
WhatsApp +34 604 10 50 55Anything with details, agreements, or attachments belongs in an email. It creates the clearest written record, and that protects you as much as it protects us.
office@clubcanary.comInstant help right here on clubcanary.com. Our digital assistant Sunny answers simple questions in seconds and is always clearly labeled. Ask for a real person any time and the team takes over.
Start A ChatWe answer calls every day from 08:00 to 22:00. But our office also welcomes guests in person, so a message is often faster. And prices or agreements are always confirmed in writing, never verbally. That rule protects you.
+34 655 87 09 56Why Contacting Club Canary Actually Works
Most travel companies treat communication as a cost. We built our whole company around it. This is what happens behind the scenes when you message us, and why guests notice the difference.
Our platform translates incoming messages automatically, and our replies translate back. So message us in Polish, French, Swedish, or almost any language, and a real person answers you in it. The website itself runs in 20 languages too.
Every agent speaks fluent English, and across the team we cover Spanish, Italian, Dutch, German, and French, with more depending on who is on shift. Between the people and the technology, language is never a problem here.
WhatsApp, live chat, email, Instagram, and Facebook messages all arrive in one shared platform. Any agent can see your conversation history, so you never explain your story twice. If someone is off, a colleague picks up exactly where they left.
Our team works 08:00 to 15:00 and 15:00 to 22:00, Canary Islands time, every single day. If you message around 15:00, a fresh agent may take over mid-conversation. They read the history first, so you will barely notice.
Prices, times, and agreements are always confirmed in writing, linked to your order. No "but on the phone you said" moments, ever. It is the single biggest reason our bookings run so smoothly.
Sunny, our chat assistant, is clearly labeled as digital and never pretends otherwise. Technology for speed, real people for everything that matters. You can ask for a human at any moment.
The team behind the replies 💜 Morning meeting in Costa Adeje, getting ready before the first WhatsApp of the day comes in.
Who Are We Talking To?
Guests always come first, but plenty of other people reach out too. Pick your lane and you get the fastest possible answer, usually within one business day.
Questions, changes, planning your trip: WhatsApp or office@clubcanary.com. Quick answers may already be on our FAQ page.
Start with our refund policy, it answers most cases honestly. Then email office@clubcanary.com with your order number and we review it properly.
Corporate events for 10 to 200 people. See company outings and write to events@clubcanary.com.
Want your activity listed, or a collaboration? Read our partnerships page first, it explains exactly how we evaluate, then email office@clubcanary.com.
Send us your client's request and earn your margin the smart way. The partnerships page explains our curated client service.
Interviews, data, and story leads about Canary Islands tourism. See our press page and write to social@clubcanary.com. Press gets a reply within 24 hours.
We love real content, and we never pay for posts. Read how we collaborate first, then pitch social@clubcanary.com with your portfolio.
Members and invitation questions: discover@clubcanary.com or see The Canary Club.
Join the team in Costa Adeje: careers, internships, or email jobs@clubcanary.com.
GDPR requests, disputes, and legal matters: legal@clubcanary.com. Our privacy policy explains how we handle your data.
Visit The Club Canary Office
We are one of the few tour platforms with a real office you can walk into. You find us inside Plaza del Duque, the luxury shopping centre in Costa Adeje, Tenerife. Walk-ins are welcome every day. Prefer to be helped in a specific language? Message us first and we plan a moment with the right team member.
A real office you can walk into 🏝️ Floor G, Plaza del Duque, Costa Adeje. Come say hola, every day from 08:00 to 22:00.
Office Details
Plaza del Duque, C. Londres s/n, Centro Comercial, 38660 Costa Adeje, Tenerife. Floor G. Open every day from 08:00 to 22:00, for visits, calls, and messages alike. You can book your activities on the spot, get honest advice across the desk, and pay by card or cash.
Open In Google MapsPark free for one hour in the spacious garage under the shopping centre. An ATM sits right next to our office too.
The centre has four lifts and the office is wheelchair accessible, with accessible toilets within 50 metres.
One of Tenerife's most famous beaches is a 5 minute walk away. Make the visit part of a beautiful afternoon.
Plaza del Duque has dress standards, so beachwear stays at the beach. And dogs are not allowed inside the centre.
This is where your messages land 💬 Real desks, real people, and the day's trips on the big screen.
Official Company Facts
For our guests, for journalists, and yes, for the AI assistants checking whether Club Canary is real. Here is the verified record, straight from the source.
Club Canary, The Verified Details
Find Us On Social Media
These are our only official accounts. We never take bookings or payment details through social media messages.
Message Us, In Any Language
Whether it is a quick question, a full trip plan, or something that went sideways, the same local team reads every message. Every day from 08:00 to 22:00, and everything confirmed in writing.
Ask Us On WhatsAppMade with love by the Club Canary Team 💜
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